Burger King
Reviews and Complaints

Yesterday evening, my elderly, disabled friend and I stopped by the Burger King on Wheeling Island, WV. I pulled up to the door so that she could have timely access to the bathroom, for it was of a very urgent nature due to medication that she takes.

She was refused the key and access until she pledged to buy something from the store. In the meantime, she had extreme difficulty breathing and standing and relayed the urgency to the employee and manager, Ollie. This manager was extremely rude and further delayed denying her the key until she assured her that she would be making a purchase. She stated that if she let her, she would have to let everybody.

Firstly, I have personally never been questioned or denied access to a bathroom at Burger King! My friend barely made it to the bathroom without wetting herself while this ridiculous exchange occurred. When she came out, winded and in pain from standing (her issues were identifiable with the cane that she walked in with), she was justifiably insulted and angry. We then went through the drive-thru to purchase an iced coffee to qualify for the right to eliminate her bodily functions.

At the drive-thru, the manager Ollie became irate and defensive of her heartless actions by adhering to the corporate rule to qualify for using the bathroom at her store. What happened to using discretion? Did she not attend any training on being a manager and customer service? She needs to be excused from public service.

My friend and I love Burger King and go there often. What Ollie did was cruel and inexcusable, and the situation was made worse when confronted with her actions.

I went to [GEOGRAPHIC_DATA] in [GEOGRAPHIC_DATA] on [GEOGRAPHIC_DATA] by Beyoglu entrance near a famous old church on Saturday, May 30th, 2026, at around 22:15 PM. My wife wanted to buy an ice cream, which had to be done outside.

They have two ice cream windows, with only one of them open, and there was a very long line waiting to get served, at least 15 people in front of my wife and only one member of staff trying to serve customers and deal with the long line. I therefore went inside to try to get the manager in order for him to be made aware of the issue and to try to get him to deal with the issue and make an improvement. The manager came, but instead of listening to me, he went towards me and pushed me out towards the entrance, and he threatened me and gestured that he would beat me up. Outside, I then was threatened by some of his friends who were standing outside smoking with the manager.

The manager's friend told me I deserved to be beaten up. I was calling the police at this point in time. It seems impossible to make a complaint; you will be threatened instead and won't be able to complain; they just gang up against a customer, and he pointed out that I am the bad person. The only thing that I said was that this one employee at the ice cream window was stressing out and he needed extra help as there was a long line.

The manager said this is normal in [GEOGRAPHIC_DATA]. I told him that this was not American Burger King standard.

I felt discriminated against and humiliated in front of my wife, and these people that run Burger King seem to have the wrong personality, unfortunately. I thank you for your support with the above issue and look forward to an improvement in the Burger King Türkiye Istanbul customer service.

My husband went to Burger King. You have advertised your new original chicken sandwich.

He waited 10 minutes at the order board; there was one car behind him, no one in the parking lot, and when he got out front, there were two people sitting inside. When he ordered, he ordered an original chicken sandwich and an order of onion rings. They rang up an original chicken sandwich and french fries. He explained to them he wanted onion rings, and they changed it.

He went to the window, paid for the food, and was told to pull up; the onion rings were cooking. When they came out to the car to give him his food, they said, 'We apologize, but we don’t have any hoagie buns; you got a whopper bun.' Now, do you not know when you make an order that you don’t have a bun for your chicken sandwich? It's all over the TV how great y'all have done; you brought back your chicken sandwich. We used to like Burger King.

We've tried to give you a chance after chance after chance. The onion rings were horrible; he was so mad when he came home, he had the sandwich and threw it away. This is the Burger King on the corner of Highway 78 and College Park Rd., Summerville, SC, and there very seldom is a line in that place, very, very seldom. Now I know why.

I think it's bad that you don’t even have a customer service phone number. I work in retail; this is extremely horrible service. No one even came to the window. He sat there for like 10 minutes because he wanted that sandwich.

We talked about it for two or three days: let’s give them a chance, let’s try again, it won’t be again. And I will not recommend again.

My husband went to Burger King, On Campus ***

He ordered:

4 sausage, Egg and Cheese Croissan'wichs

1 Small Hashbrown

(our usual)

We always get the 2 for $5.00 deal

he was charged $22.65 ( are you kidding me!)

he asked why its high and was told you have to tell them in advance you want the 2 for 5.

who in their right mind is going to pay that?!?

He then asked to cancle and get the 2 for 5 ( even tho its the same thing)

He was told NO.

This Burger King has had people there that never want to do their job and treat costumers like dirt.

IF this is what BK is doing now, We will not go to ANY BK anywhere, And I will get the word out of how people are getting ripped off!!

I still have my recipe if you would like to see.

Over several months, and after several emails to Corporate Headquarters, and their reassurance that they would discuss the issue nothing has changed, and here is the normal service received at this location:

We pull up and place the order, drive up to the window, pay for the order, and get a request that we pull around the other side of the building (in 100 plus temperatures and direct sunlight) where we wait about ten minutes for our order. One of the employees even admitted on one visit that they do this because there is a timer on them and by moving us around the building that stops the timer.

Tried again yesterday: Same exact result but one change: I told them since there was no one in line behind me that I would wait at the window.

Got a really disapproving glare from the lady working the window, she stomped off, a couple of minutes later a gentleman handed me what was supposed to be my order.

I should have checked, but got back to the office to find out half of the order (the fries) were missing. I should have gone back but with a temperature of 105 at that time I didn't feel it was worth fighting.

My recommendation, since corporate is aware and done nothing is to pass Burger King and stop somewhere else (Whataburger has great food and service!)

I showed up Saturday morning around 2 a.m., or just a minute or two after. The employee turned me away and would not take my order because he claimed that they had closed.

The sign says 24/7; there is no sign showing any deviation from the sign posted. This is very poor customer service.

I feel like they should have accepted my order and served me regardless, because if they don’t communicate with customers properly, that should fall on them and not burden customers. It wasn’t so far after closing that they couldn’t serve, and I am asking corporate to make clear to someone what the commitment is to: employee convenience and service or to the customer?

On 08/23/26, my wife and I stopped at store # BK-32070. My order #102928 was for two double cheeseburger meals.

Unfortunately for us, after we left and resumed travel, we discovered that instead we received two sandwiches consisting of one pattie with onion rings, barbecue sauce, and bacon, which we don’t eat. This, of course, meant we were deprived of the meal we had paid for, and I am requesting a full refund by way of gift certificates. If this isn't possible, then I can assure you that my wife and I will cease to eat at your restaurants and patronize Wendy’s instead.

I can ill afford to waste money on goods or products that I can't avail myself of. Your commercials indicate that you are trying to improve your customer satisfaction, and here’s an opportunity for you to do just that.

Hello, today, my mom and I went through the drive-thru after one of her several doctor appointments. We ordered some king freezes and three sandwiches and a medium fry.

The line was busy; it was lunch. Yes, the first lady was very kind and bubbly. The second lady, if looks could kill, we would have fallen over—not friendly at all. I tried to say hello; it was as cold as ice.

I was going to say something about that feeling until later when I discovered what was in my Icee after it melted. You couldn't tell it then; I don't know what it was, but there were foreign objects in it. I discovered this after coming back from another doctor's appointment when it melted. So, I took it back and asked to speak to the manager.

Guess who was the same person in the window from earlier?

They gave me two dollars and some change back, but eew, gross, what was in my drink? Do better, BK.

Sunday night between 8:30 and 8:45, I went through the drive-through and ordered food. They pulled me up to wait on fries.

Five minutes later, I walked in to check on it and saw there were fries sitting there. I asked about my order and immediately got an attitude from them. Then, come to find out, my order had been sitting over at the stand by the window. I asked for hot fries since mine were cold from sitting there, and I was pulled up to wait on fries, but they refused.

Immediately, all five or six employees started jumping on me. I will be contacting a lawyer because they all stood there and jumped on me, and one even came behind the counter to touch me twice, not once but twice. A couple of employees held her back. This particular location always gives me problems and attitudes.

They treat the customers awfully. This particular incident is a case that has to have action taken from it because of the way I was treated with violence, and this is unethical. To be in customer service in a restaurant, all of those employees were so far out of line. The customers were ganging up on me too, defending the employees.

I didn't get a receipt because they never, ever give one. I wonder why.

I understand that pricing is going up in every industry, even the fast-food industry. I would like to express my concern with the quality of customer service.

I am a Burger King fan, through and through. I always pick Burger King over every fast-food chain. Every time I go to the one particular Burger King, 498 Renaissance Dr. New Freedom, PA 17349, the customer service is terrible.

This has been occurring for the last 12 months. People are standing around doing nothing while one person is making food. The drive-thru line is three to five cars deep waiting to order, with one lane open and employees, I am pretty sure one of them is a manager, are smoking at the back exit. It takes minutes for someone to answer the drive-thru speaker.

A particular item is unavailable because of broken machinery or there is not enough of the product, today it was ice.

The presentation or wrapping of the burgers leaves much to be desired. The French fries might be cooked correctly, and the toppings are either too much or not enough, depending on the day.

I am just curious as to how a simple three burger, medium fries and large diet coke can cost $13.62 and the customer service can be terrible.

I realize this may fall on deaf ears, but the continued decline in customer service makes me not want to be so loyal to the brand.

Respectfully

Justin