Burger King
Burger King Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger King has 1.7 star rating based on 1886 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Burger King to a friend or colleague.
- Rating Distribution
Pros: Good food, Location, No pros.
Cons: Poor customer service, Bad customer service, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger King has 1.7 star rating based on 1886 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Burger King to a friend or colleague.
- Rating Distribution
Pros: Good food, Location, No pros.
Cons: Poor customer service, Bad customer service, Service.51% of users think that Burger King should improve its Customer Service.
43% of users say that they might use Burger King in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Do not go to this restaurant bad service bad timing bad everything", "Do goto to the burger King on north frontage road in meridian ms ever", "Do not go there", "Express to customers that it's an options to use kiosk", "Don't go to Burger King".
Most users ask Burger King for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain Creek, North Carolina
Drive Thru issues
Just updating that as of today according to this site BK has not read my complaint and still has not contacted me.. I have tried several times to speak to the corporate office but only get a recording and not voice mail.. Welcome to our customer service this day and age !!!!!
It has not went a place.. No one fromBK has phoned me or anything except the fact that here it is Sunday I get and email they were by passing my complaint ..
I have tried several times to call there corporate office and no answer and no voice mail.. How convenient and non professional as well !!!!!.No one answers at the location where incident took place either !!!!
Nothing has happened as of yet
Afer about 30 mins it was now time for me to get my order. I handed the girls the loose correct change and a 20 which was all that I had. She took it then came back to me and said she couldnt accept the 20 because one corner had been repaired with tape. I explained it was all I had..
She then checked with the manager and came back and said she could not take it. and asked if I didn't have any other bills to pay with.. One moe time I said no and was told that she could not accept it. After I got the thing back I looked closely at it and the corner had never been seperated totally but had a small tear in it and a piece of tape was over it.
After about thirty minutes I had to leave empty handed. And very disappointed as well..
I frequent that location a lot because the food seems to be hot and fresh and not greasy. Later today I called there and just asked about a corporate office phone number and the guy said he was by hs self and didnt know a main office number.
So with all being said I guess I will have to find somewhere else for a breakfast crosiant or a Burger at lunch
Sincerely disappointed in BK
Gary Caldwell
Preferred solution: At least a little compensation for my time and inconvenience
User's recommendation: Make sure your paper money has not been torn or defaced in any way
Denver, Colorado
My BK survey
Sunday, 04/13 in the a.m., I purchased a 2 for $5 croissantwhich & a cheeseburger for breakfast. When I got home the cheeseburger was a soggy croissant w/ a sausage patty on it.
I noticed the survey on the bottom of the receipt so I did the survey and explained the issue w/the so called cheeseburger. Tues the 15th, appx 3p.m., I went to the BK located at 1730 North Ave, Grand Junction, CO and tried to redeem my receipt with the validation code on it. Not only was I at the register for a good 10+ minutes while the young lady ran back and forth trying to figure out how to do it, when the person came from the back she told me to get the free Whopper I had to purchase a drink and fries. No where on the survey site did I see any mention of this.
I ended up just leaving, rather frustrated after having been at the register for so long only to be told, "I can't just give you a free Whopper!!!", and not in a very customer service oriented manner, in any way shape or form.
This is the 4th time I've had issues at this location, the other 3 times being incorrect items on my order. I really like BK burgers, use the app frequently & have Walmart+, but it appears to me that going to this location is more trouble than it's worth.
Thank you very much for your time and consideration:
Terri Eubanks
fullertonctylts@***.com
The fry and drink purchase requirement is stated on the offer. I’ve read it and taken advantage of it many times.
You ran your nasty mouth over it. She responded in kind.
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Verified Reviewer |
Newark, Delaware
Very unhappy with service, how I was treated after trying to contact the site annie the problem and bring hung up on 3 times after spending over $30 on food that can't dish brew eaten
Worst experience ever
Very unhappy with the service and the food I was served, and then I was hung up on three times when I called to speak with the site about it. I'm about to get in touch with the BBB.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund needed
I need somebody from Customer Service give me a call back immediately because Ive been trying to get a hold of somebody to deal with my issue at your Burger King in the Colorado Springs area 2404 Store) number that is refusing to give me a refund of my order that I did not receive because Somebody received my order through DoorDash and took some food out of it and I lost $51 and some change worth of my money so thats why I am requesting a full refund
Preferred solution: Full refund
User's recommendation: Have a way for a customer to contact corporate office easier
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Verified Reviewer |
Meridian, Mississippi
My order was messed up
Nothing was right I am alrgic to onions and jalapeños I didn't want lettuce or tomato's on my burger
User's recommendation: Don't go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrackpur-Ii, West Bengal
Issue
About an hour ago I ate at a bk in arizona. I ordered a cheeseburger NO pickles, add onions, medium meal.
This is important because I'm allergic to pickles. As I waited, I looked at the receipt and the order was correct, NO pickles. I got my food, sat down, took a bite and ate a small portion of a pickle. Thank god I realized before I ate more.
My mouth is itchy but nothing to bring me to the e.r.
I'll attach photos!
This could have ended up a lot worse than it did. Oh and they weren't even busy!
Preferred solution: I'm not sure yet. I'm upset and shaken up.
User's recommendation: No. It's not worth it.
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Verified Reviewer |
Queretaro, Querétaro
No one have call or talk with me about this matter.
Too much grease in the fish.Talk with someone about getting ignorant of the piece of fish.It had too much grease.They put the fish back in the grease
Preferred solution: A fresh fish sandwich. Write fresh out of the grease, drain and served.
User's recommendation: I don't think so.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Was treated VERY disrespectful by the front line service counter manager.
My husband and I stopped to get some lunch at the Auburn Way South and 2nd ave.Burger King in Auburn WA 98002
I went into the store to order. There was a young man that came up to the front counter to take my order. He was polite and helpful. He did seemed stressed though. I had asked for two sweet and sour sauces at the time he took my order, and he answered, yes, no problem. I then could here another female employee who seemed to be agitated and yelling at the other employees. I continue to go outside to return my purse to the vehicle and tell my husband that they had dropped the onion rings so it would be a few minutes. When I went back in the store, the lady that had been yelling at the other employees was at the front counter yelling my order out into the dining room. I waved my hands and said, that was mine. I went up to the counter and noticed that the sauces were not in the bag. So I asked her politely if I could get the sauces that I had asked for. And she completely ignore me. At that time my husband came up behind me and was waiting with me for some type of response from her or anyone else. I had to ask again and again was ignored. She continued to expedite orders to the drive center. Although they didn't seem that busy. She seemed to be very agitated with her employees.
Finally she turned to my husband and I and Snapped at us, What do you want?! I was surprised she spoke to us that way. I explained that I had asked for two sweet and sour at the counter when I ordered and they were not in the bag.
She then snapped at me again and said, You can have one because you only ordered one fry! And through one sauce into my bag.
My husband said, wow how rude can you be? I asked for her name.
She said, Angie. At this time I was very upset and told her she shouldn't be in costumer service because she was a total ***
She responded, Ya, but I make a good *** And continued to yell at my husband and I as we were exiting the store and told us to never come back!
We were both so shocked first, that she acted that way. But, for us as customers to be so disrespected was completely not ok! The rest of the employees working seemed scared and embarrassed.
We both certainly hope that you will follow up with the situation. I myself was a general manager for Burger King for several years in my younger years. And I know for a fact that this is not who you want representing your restaurants. Thank you for your time. Sincerely Jennifer and Dennis
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Verified Reviewer |
Cleveland, Ohio
Need a refund
Dasher claimed to deliver my order but never did! They never answered any calls or texts! They only provided a close-up of the bag.
- Great food
- Very sucky customer service
Preferred solution: Full refund
User's recommendation: Don’t order though the app unless you know for sure you’ll get your product!!
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Verified Reviewer |
Dover, Delaware
Poor very poor customer service for the so called manager
He refused to give our money back when we asked for it. His attitude was nasty and we didn't want to eat the food because of his bad customer service.
User's recommendation: Don't purchase food from this burger king. The service sucks
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Verified Reviewer |
Houston, Texas
Complaint
Had some coupons and I was told I couldnt use more than one. I went inside because , I usually can use more than one coupon.
The lady, Hilda , was rude and even called another member who told her, she could take more than one coupon. She still didnt want to.
Im very disappointed that they can pick and choose what the want to do. Its frustrating I do volunteer work at an elementary school and was picking up lunch for some teachers, which unfortunately, they did not get.This lady was very condescending.i was only able to get the order without the coupon.
User's recommendation: Talk to the manager, but then some are just as rude.
My understanding, for the all the centuries I have been on this earth, is that it is one coupon per person. You can't go into Burger King and order multiple items and expect to use multiple coupons.
Even if you broke the order up into individual orders, it would have only seemed like you were doing so to get around the one coupon per person rule. FYI: Parents who volunteer at schools usually do so in order to help the children and not so they can play food delivery driver for the teachers.
Just something to consider, i.e. they may be taking advantage of you.
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Verified Reviewer |
Natchitoches, Louisiana
Hair all in my order of fries !!!!
A lot of hair on my fries, I did take a picture of it and I am about to take it to the health department.
User's recommendation: NEVER
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Verified Reviewer |
Seguin, Texas
No One Answer drive through
For the last three days, and today is Tuesday, there has been no response from the drive-through ordering post. How can we fix that?
- Wasting my time
Preferred solution: Kindly arrange for the replacement of the receivers so that our team can engage more effectively with customers in the drive-through. Thank you for your attention to this matter!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBurger619123****046204 King gift card
I purchased a $50 BK gift card last May through Amazon for my elderly mother. The card was activated and is currently active, but she is unable to make purchases.
Each time she tried to use it at the restaurant, it would not work. I am requesting help to resolve this issue.
- Great food
- Costumer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was wrong for the last two days.
Not only was my order wrong for the last two days, but it was also short some items. I haven't been able to get in touch with a human at all regarding the issue.
All the email correspondence only offered me coupons, so now I'm out of $40 and food. I'm very disappointed as a customer, especially being pregnant and trying to feed a teenager.
Preferred solution: Full refund
User's recommendation: Do not use their website or app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttempting to locate store number for Burger King located at 7801SwState rd 200. Ocala fla
Have a coupon for a free Whopper that requires a store number that is not present on my receipt. I have spent over an hour attempting to do something as simple as get the store number that one would have to believe is top secret after all the frustration with AI (alternative idiots).
- Good burgers
- We site and rewards lack ability to actually work ai sucks
Preferred solution: Free whopper as promised by promotion
User's recommendation: Eat elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, Georgia
Refund
Don't I ate at the same location the night prior. It was amazing.
The very next day, it was like they used the leftovers. Brown lettuce, stale bread, reheated meat. It was not edible. I tried to return it to two locations and was told I had to go through the app for a refund.
You try! Find me a phone number!
Chat support is a bot that automatically ends the conversation! I'm disputing this charge.
- Decent when cooked fresh and correct with fresh ingredients
- Are trash
Preferred solution: Full refund
User's recommendation: Don’t use the app
About
, , , ,
Burger King Corporation or just BKС is a large chain of hamburger fast food restaurants. It was founded by Keith J. Kramer and Matthew Burns in 1953. Its headquarters is based in Miami, Florida, United States. In 2010 3G Capital purchased Burger King Corporation and made it a privately held company. The chain offers hamburgers, French fries, milkshakes, soft drinks, and desserts. There are also salads, veggies, sides, hot dogs, and chicken. Featured menu items are WHOPPER Sandwich, TENDERGRILL Chicken Sandwich, Homestyle cheeseburger, Classic Grilled Dog, and Chicken Nuggets. The company offers a number of gift cards. There is a Burger King application for smart phones.
Burger King is ranked 130 out of 489 in Fast Food category
Worldwide, USA
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Still waiting on a call from corporate. When calling in all yo get is a recording .. Bad Bad business !!!!!!!!!!!!
LMAO! You had problems here too?!!!
Maybe you are the problem. Duh duh.