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Kathy W Utt

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Unprofessional and unsanitary

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Burger King - Unprofessional and unsanitary
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The store 2150 is very disappointing the managers are as bad as the employees..you can expect about a 20 minute wait the one female Jess was loudly talking about how the manager who changed her shift from the *** shift to mornings was just gonna have to deal with her being late because her mental clock isnt gonna be adjusted..and the whole time you can see shes spitting all over the wraps and breakfast sandwiches shes making they all look like they are on drugs and on top of being insanely slow theyre rude if you ask how much longer until you order is complete..you will stand there long enough for your ice to start melting in your drink..and that isnt even during the busy rush..they talk way more then they work the one manager allowed this individual to be loud cuss talk bad about her superiors practically get into a almost fight with another customer infront of customers with their small children while they stood by and did nothing this experience is not worth the money or headaches how anyone could eat from this place is beyond me this place is crazy And they have a low C for food and sanitation rating

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Cons:
  • All of it needs to be fixed

Preferred solution: This place needs to have a complete makeover from the store to the staff this place is gross

User's recommendation: This place either needs a complete overturn in management and employees it needs to be cleaned up and the staff needs to learn sanitation food handling and customer service skills or this place needs to be closed down

40 comments
Guest

The police are opening a investigation into the Julian Sands comments. This monster claimed that they know something about his death. We are going to take this personally and look into this.

Guest
reply icon Replying to comment of Guest-2354544

SHlT on you!

Guest

We reported this monster comments to the cops.

Guest
reply icon Replying to comment of Guest-2354170

Which monster? King Kong or Godzilla?

Guest

Please send out love, support and condolences to this family and to this reviewer.

Guest
reply icon Replying to comment of Guest-2350720

Why? What 4? She won't be missed.

Guest

There is a person onto here who made it quite obvious that they are laughing and making fun of at the serial killers victims. How horrible and terrible that is..my condolences go out the victims families. This breaks the heart I have that we live into a messed up world.

Guest

Kevin the monster pretended to be the reviewer. Everything about this review is legit.

It's been onto the news for food poisoning and tampering.

There are various videos. The reviewer got a lot of support for telling the truth.

Guest

This reviewer did not show the full video. This reviewer is a fraud. She does this everywhere she goes.

Guest
reply icon Replying to comment of Guest-2339957

What, are you her stalker?

View more comments (39)
Linda Xsz

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Verified Reviewer
| map-marker Dallas, Texas

Disappointment

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We ordered the whopper jr meal deal combo and a wrap. Our number was 373. They were calling 386 when we checked on our order. Surprisingly right after that they finally called our number. The whopper jr meal deal did not come with anything but the whopper jr. My wrap was cold and so overcooked it was impossible to eat! The cashier had hair past his shoulders with no net or anything on his head so his hair was flopping all over.
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User's recommendation: Stay away!

Josefa L Wgj

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Verified Reviewer
| map-marker Jerome, Idaho

The manager hung up on me when I was telling her my situation.

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Burger King - The manager hung up on me when I was telling her my situation.
Burger King - The manager hung up on me when I was telling her my situation. - Image 2
I found a round piece of plastic in my hamburger when trying to eat it. I thought it was a piece of onion but when I pulled it out it was plastic.
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Loss:
$6
Pros:
  • I have always loved my whoppers
Cons:
  • I will stop eating there if this is how i get treated

Preferred solution: Full refund

User's recommendation: Watch out for what you are eating

Laura G Yfa

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Verified Reviewer
| map-marker West Manchester, Pennsylvania

Paper in burger, denigrated by employees when I brought it back

Burger King - Paper in burger, denigrated by employees when I brought it back
Burger King - Paper in burger, denigrated by employees when I brought it back - Image 2

Hello,

I purchased a burger at Burger King on Tunnel Road in Asheville on Tue, Feb 20. When I got home a began to eat it and when I got around 2/3 way through it I saw there was a piece of paper embedded in the burger.

I was working that evening at home so did not have time to take it back. The next (around 24 hrs later) I went to the restaurant and was treated with disrespect by the manager who said there was nothing she could do since I did not bring it back the same day. Another employee who was nearby when I opened the burger to show the manager, said, "Well mam, you ate it, didn't you?" I told her that I did not see the paper until I got most of the way through the burger. The manager went to call someone and came back the counter and said there is nothing she can do since I ate most of it.

This was beyond my belief that they would not even offer credit (which I would not take since I won't ever eat at Burger King again), or that they would not at least refund me for my meal.

I do have pictures of the burger with paper inside if you would like to see them. The least you could do is offer me a refund for my meal, and I have the receipt saved.

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Loss:
$10
Pros:
  • Quick
Cons:
  • Poorly run

Preferred solution: Apology

User's recommendation: Don't go to the BK restaurant on Tunnel Road, Asheville, NC

Thomas F Tee

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Verified Reviewer
| map-marker Hercules, California

I found Rat fetus in my food

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Burger King - I found Rat fetus in my food
Then when i contacted the manager which name is elezibeth was non shalent about the fact i found rat fecis in my food i just purchased from burger king in Hercules,California off of Willow!!
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User's recommendation: Don't eat from this location very unsanitary!!

Tina S Izc

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Verified Reviewer
| map-marker West Palm Beach, Florida

Customer service

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Burger King - Customer service

I have just visited your store on Okeechobee blvd in West Palm Beach Fl (561)712-****

3/2/24 order # 47 and i will never return or encourage anyone else too either. The woman working the drive through was the rudest, nastiness, meanest person I have encountered in a drive through in a long time.

Maybe ever. The first time i encounterd her, I chalked it up to "maybe she is having a bad day." Today was the second and last time.

Inspite of me smiling and thanking her, she shoved my bag at me, rolled her eyes and shut the window without a word. I dont expect that anything will become of this, but this is not acceptable.

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Preferred solution: Apology

Anthony Skelton S

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Verified Buyer
| map-marker Rockford, Illinois

Employees yalling at costumer

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Burger King - Employees yalling at costumer
Original review Feb 20, 2024

Not being able to redeem my rewards from my receipt. An employee flat out told me *** That, I'm Not Giving You *** because I didn't have the other receipt with it.

However, being an expedited receipt or not, it still allowed me to go on line and do the survey. I got the code and wrote it on the paper as instructed and tried receiving my offer. But for some strange reason, this guy or whatever, starts yelling at me for no reason. I didn't yell back, I just kept cool because I want his job to be taken.

Not only that, but he was overly flagrant with his female mannerisms which made me feel as though I was being attacked by this person and super uncomfortable due to certain rights I don't have to lash back. I didn't get my food or rewards and now I feel like Burger King is scamming people with those fake receipts.

Either that or Burger King should teach their Smart Employees how to read receipts and know what they're company is offering the public. I still want my food and if I have to go slander that Place I will with no regards to anyone's sexual preference or mental disorders...I Promise On This

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Loss:
$12
Pros:
  • Food is pretty good
Cons:
  • Some bad employees customer service
  • Miseducation of burger kings online receipts

Preferred solution: Full refund

User's recommendation: DO NOT GO TO THE BURGER KING ON EAST STATE ST BY WENDY'S AND MCDONALD'S IN THE AFTERNOON WHEN THAT THING IS WORKING.

15 comments
Guest

Don't be so sensitive. These are minimum wage people for a reason. Soon Burger King will be gone so be careful when you enter Wendy's or McDonald's ; you may see the same folks again.

Guest
reply icon Replying to comment of Guest-2487573

My opinion is my opinion.... When defined, a view or judgment formed about something, not necessarily based on fact or knowledge.

"I'm writing to voice my opinion on an issue of great importance" That's the definition of what an opinion is, therefore, why should it stir up your demons on such matters? I'm just saying!

Guest
reply icon Replying to comment of Guest-2487636

You’re not stirring up anything in anyone. The fact that you think your post is regarding an opinion on an issue of great importance is laughable.

The post illustrates a mad poor person grifting for codes for nasty free food. You are threatened by the cashier because he is different and you can’t stand it because he doesn’t care if you leave.

You don’t know how to respond to him and that makes you madder. Just saying.

Guest
reply icon Replying to comment of Guest-2487662

Ethics...Morals....Respect...Without these Factors, no business will ever survive. As for the poor guy statement... I'm no different than you ;-)

Marcelline Syr

What exactly are "female mannerisms" With that comment you obviously do not respect any female, including your mom and grandmom. Also if you slander the place they can sue you.

You did not follow instructions. and with your poor English it is obvious that YOU need to learn how to read.

Guest
reply icon Replying to comment of Marcelline Syr

Um, you obviously didn't read the whole post because, to m my understanding, it was a young man exerting so much energy. What are female mannerisms?

- have their knees pointing towards the other. - more gesturing than in a male. - tend to touch each other's forearm when we are making a point. - Gesturing with just her hands while she talks, rather than moving her arms too.

- Touching other people lightly on the arm or shoulder when she speaks to them. And out of Pure respect for ALL Gender Identities, this isn't about that,...

It's about The Receipt and not being Honored the Rewards for spending 20 minutes doing that BK.Com Survey... Get it!!

Guest
reply icon Replying to comment of Guest-2487638

You’re upset because you got turned on and don’t understand it? Got it!

Marcelline Syr
reply icon Replying to comment of Guest-2487638

Sad and pathetic that you are giving yourself a thumbs up. GROW UP CHILD THE CUSTOMER IS NOT ALWAYS RIGHT.

LEARN HOW TO READ AND SPELL. STOP LYING AND TALKING ABOUT WHAT YOU DO TO CHILDREN AND FIND SOMEONE YOUR OWN AGE.

Ajjajajjajjaj

So because you are too STUPID to follow simple rules you want him to lose his job. You need BOTH the receipt and code to get the free burger. Maybe your mom can read the receipt for you.

Guest
reply icon Replying to comment of Ajjajajjajjaj

Have you ever heard of this: The Customer Is Always Right? Have you ever worked in Customer Service before?

This is an honest inquiry because, as I remember, before I retired and worked the field of All Kinds,, No Employee Shall EVER USE DEROGATORY LANGUAGE TOWARDS ANY CUSTOMER FOR ANY REASON WHETHER THEY'RE WRONG OR RIGHT..."THE CUSTOMER IS ALWAYS RIGHT!" Do you get that? Bank Tellers are trained this way for obvious reasons....

"Always Give The Robber The Money Without Incident" or Else They'll Get Fired... Just for example..:-) :-)*

View more comments (14)
Travon V Aph

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Verified Reviewer
| map-marker Waterloo, Iowa

Hiring without proper background checks

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John Your night manager At Bk located on Laporte road Is on The Registry List an was Bringing It To Your Establishment attention Before future events Occurs
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Cons:
  • Workers slow and on drugs

Preferred solution: A Safer Environment to Bring my Family knowing they would be protected

User's recommendation: Please protect your children an love ones at all Cost by helping stop the employment of predators

Nashay S

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Verified Buyer
| map-marker Harrison, Pennsylvania

Was given raw burger

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Burger King - Was given raw burger
Burger King - Was given raw burger - Image 2
Burger King - Was given raw burger - Image 3
Burger King - Was given raw burger - Image 4
Updated by user Jan 23, 2024

Btw the address is 1509 Freeport Rd, Natrona heights, PA 15065. Made me select a random one but the one I just shared is the right burger king

Original review Jan 23, 2024
This Burger King just opened up literally a month or 2 ago and already messing up for the same reasons they closed. How is it you dont realize you gave someone a bloody raw patty!!! I took a bite into it and saw that and I instantly threw up! Yes they gave me my refund but seriously thats gross and a health risk! I use to love Burger King but now I dont think so anymore.
View full review
Pros:
  • Sometimes nice employees
Cons:
  • Horrible food

Preferred solution: I should sue Burger King for such a violation! But some sort of compensation would be nice

User's recommendation: Don’t eat at Burger King in natrona heights PA

Heather L Enw

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Verified Reviewer
| map-marker Lacey, New Jersey

Horrible customer service

Burger King - Horrible customer service
Burger King - Horrible customer service - Image 2
246 n main st forked River nj 08731 Burger King store I went to as arriving employee taking my order was screaming in the speaker told me that there was no coffee because shes the only one there told me there was a long wait due to her being there alone when waiting she took my debit card had it for a good 10 minutes screaming at the employee who came in late the food I got was completely disgusting burnt, and the biscuits were crumbled . She was extremely unprofessional and I spent 20$ on food that wasnt edible
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Loss:
$20

Preferred solution: Full refund

Michelle S Gtj

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Verified Reviewer
| map-marker Helena, Montana

I was treated horrible / called names / ignored / never got food or refunded my money. Every order was messed up. People complaining of not getting their order right. Huge disaster

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Burger King - I was treated horrible / called names / ignored / never got food or refunded my...
Burger King - I was treated horrible / called names / ignored / never got food or... - Image 2

Myself and boyfriend paid for an order online and when we got inside, I told him that we wanted to order some more food. All he did was hand receipt and walked away, and then the rest of the time we got ignored.

There was other people in the lobby and all their orders were wrong. There was only two people working and had about 10+ cars in the drive-through and thats the only people that they were waiting on and then they would give someone in the lobby the rest of their order after a 10-15 minute wait. I waited about 30 minutes before I said what about me can I get a refund and I got ignored and then when I asked again they told me they couldnt do it so then I asked the guy who was cooking , apparently who was the manager and he told me how would I come back here and do my job I aint got time for you lady. So I stood there and I stated that he could have at least gave me my refund and he said he couldnt and didnt have time for me so I never got it.

So I stood there approximately an hour, and the guy started yelling at me and came out and told the other guy to ignore Karen - I yelled back at him and told him that I was a person, a human being, and a customer, and he didnt care what I had to say. I left there with no refund & no food.

I am going to get the police involved for theft, and for being treated the way I was, and for the fact that the guy just simply told me that he aint got time for me as he waited on every single person in the lobby and all the drive-through people and still wouldnt even look at me. And I told him all you had to do was make my order or give me a refund and I was still ignored - so I left .

View full review
Loss:
$9
Pros:
  • No comment
Cons:
  • Should have more then 2 people working or close the lobby

Preferred solution: Full refund, apology, the manager calling me names and yelling at me! Shouldn’t have a job! Very poor service. The worse I ever had!

User's recommendation: Stay away!!

Arnold S Csi

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Verified Reviewer

To rate company

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Burger King - To rate company
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Burger King - To rate company - Image 3
Original review Jan 03, 2024

On 12-30-23, I made the mistake of going to the Burger King on Wal Mart Drive, North Versailles, PA. to buy an Impossible Whooper!

At 6:30 PM, I entered the building which was dirty, filthy and nasty, the mens restroom was no better. I placed an order at the kiosk, after 15 minutes, I was told that I had to wait a little longer. I waited and waited, while I was waiting an employee, a young female (allegedly) manager was standing behind the counter, she opened up her cell phone and began having a private conversation while in front of me. The female employee was loud and had a nasty mouth just like the building.

She used every cuss word in the book from the N-word to the F-word, this went on for about 4 minutes. Around 7:13 PM (45 minutes later), I was handed my IW to go in a bag. I opened the bag to check my order, it was not what I ordered. I immediately asked for a refund.

The manager refunded my money and did not try to accommodate me for the company's mistake. At 7:18 PM, I walked out of Burger King shaking my head. If you're a Hip Hopper or B Bopper this is the place for you, put it on your list. Burger King does not care about customer service!

I will never patronize this Burger King as long as I live. They don't deserve my business. The sad thing about this experience, I filed a complaint with the Burger King Headquarters, and they have not responded back to me. Sad, very sad!

The King done gone crazy! Hip Hop mentality rules at Burger King!

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Cons:
  • Stay away

Preferred solution: Apology

User's recommendation: Stay Away

Tammy M Jvf

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Verified Buyer
| map-marker Pooler, Georgia

Missing sandwich, poor food quality poor customer service at restaurant one pickup

We drove from Ellabell to Pooler Georgia just to go to Burger King which was a 30-minute drive because we've been seeing Burger King advertised them 3 sandwiches on TV for the past week. Placed an online order to pick up at counter in restaurant was closed!

When my fiancé got back with order, It was AWFUL! Was missing the Whopper, The Impossible whopper was cold, crushed with burnt meat and soggy! The chicken Junior sandwich was crushed cold, the Whopper Jr was soggy dripping and crushed! The only one item out of the whole order that you see in the pictures that was okay besides being cold what is the chicken nuggets!

And to think my fiancé was going to Pembroke which 10 minutes down the road to get me a Chick-fil-A sandwich today but instead of Chick-fil-A I was wanting to try the bacon melt that Burger King has been advertising on TV that looks delicious, yeah okay don't be fool folks!

And Burger King says have it your way, I don't think so! My order was all the wrong way, and they don't rule!

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1 comment
Guest

I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, I will not talk in class, amp amp amp amp amp amp amp amp amp amp

Tammy K Tlx

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Verified Reviewer
| map-marker Sioux Falls, South Dakota

Smashed Sandwich

Burger King - Smashed Sandwich
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Burger King - Smashed Sandwich - Image 6
Went to open my sandwich and the wrapper was completely smashed to my sandwich. Bacon was black and just thrown on sandwich. The last picture is from my Sunday sandwich, which I do believe I will start going to McDonalds.
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User's recommendation: I would not recommend to anyone.

Francois O Lrn

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Verified Reviewer
| map-marker Castelldefels, Catalonia

Reclamation

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Burger King - Reclamation
Burger King - Reclamation - Image 2
Updated by user Dec 08, 2023

No one answer from this company!!!They don't respect them customers

Original review Nov 27, 2023
Hello,
I was on 9th November at lunch time in the Burger king in Castelldefels near Barcelona and its the first time I see so bad quality of brugers
I come regularly in eat very often in your fast food on motorway, airport, cities but today was disgusting.
I made a first order and the french fries was not enough cooked and the burger was cold event the cheese didnt melted
I order a second burger the meat was a little bit more warm but the taste was horrible and cook too much (was really dark brown outside).
I sent few emails in Spain and nobody answer me...
Where I need to send an email or feel a form to complain officially ?
I was obliged to go to KFC to eat sometime just after this KFC was just at 50 meters and was clean to compare the Burger King where the tables were dirty and there were lots of flies!
Regards
François Ouarti
View full review
Loss:
$20
Pros:
  • Fast service and in general good food
Cons:
  • Normally no one

Preferred solution: Full refund

User's recommendation: Forgot about this Burger King !

Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

Rude manager at store #21640

Burger King - Rude manager at store #21640
Burger King - Rude manager at store #21640 - Image 2

The manger was so rude that I ask for a refund and she told me no because she dont have to give me a refund.

I placed my order with the casher(Evans) and I told her I want it off the grill. I then proceeded to watch then cook behind the counter and she ask me what was I looking for.

I told her that I wanted to make sure it was off the grill because my last visit the burger was cold she then proceeded to say to me thats what they all say.

I told her she can give me a refund and she told me that she do t have to do nothing.

Then she said if I felt that I needed to watch them why come back.

I told her she does not have to worry because I wont be back anymore. She that she wont loose no sleep.

The the confrontation got worse with the both of us yelling over the counter in front of other customers.

View full review

User's recommendation: No because I won’t even come back

Kalisha H Qdj
map-marker Union City, Tennessee

Make a complaint

Burger King - Make a complaint
The manger is discriminating my children , he didn't hire them And was very rude to them, because he said I was their mother, he don't know me never worked with me anything, when I called him he was very rude and smart about the situation, by law he can not do that and had the nerve to speak on it with other employees and it got back to us
View full review
Pros:
  • Food is great
  • People

Preferred solution: The manager fired

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