Burger King Reviews

we'll never ever eat at burger king again. terrible experience.

I can't even speak to a representative. in the corporate office, I'm very upset. I had to return my food twice yesterday and got no service on my food. I basically had to go return, return my food just to get it warmed up.

I was told by the manager working that day that I could just come in and get a refund; that it would be easy to give me a refund because I did not use a card. I had cash. I went in there today, a day later, because I was not going to turn around and drive 30 minutes back after I'd already gone in there twice.

so I went in today this morning for them to tell me, oh, we can't do anything unless you bring in the food or a receipt. mind you, I had my receipt, but the workers there threw it away the first time I came and brought my food in.

My order simple egg and cheese biscuits couldn't get any easier, right?! WRONG!!

Biscuits hard as rocks, crispers beyond crispy. Now, mind you, it's 9:15 a.m. on my way to work to conquer the day, but I need the most important meal of the day. This business never has customers, really, and I can see why: not only was my food TRASH, but the CUSTOMER SERVICE was the same TRASH.

The MOD was extremely rude and nonchalant. Just really hard to believe that no one was at the establishment while I was there. I ordered one of the most simplistic things I could order, and they botched my whole order. I could only eat the top layer and then had an attitude.

Oh yeah, and on top of that, didn't want to give me an 1800 number to complain, and I didn't receive a receipt either!!! I will not be back, and I'll be emailing the Better Business Bureau as well. The service here is unacceptable!!!

Hasn't been the same since Billy left here. I'm really surprised it hasn't shut down already.

I first went to the Burger King close to my new apartment. I just moved in and the first time I went over there because I have Walmart plus I get free whoppers every now and then so I went there to get my free whopper and they told me they didnt have any meat.

This is the only like about six or 7 oclock at night now three or four days ago. I went to get the free whopper I was in line for over 45 minutes probably closer to an hour. I had my older dog in the car with me guess my AC works, but it was *** hot and I had to put him in front of the AC the whole time. I dont understand what the *** took so long because when I got up to the window, the girl acting like she didnt even know what I was ordering or what I did order I said, can I please have the water for my dog cause hes dying a *** thirst she finally gave me the water because it was sitting right there.

I wanted a free whopper with mustard no onions and the lady came over to me not the one at the window and said that I had to buy something like a drink to get the whopper for free, which is a bunch of *** *** because Ive gotten several free whoppers out of my Walmart plus app and I was like OK whatever so I bought a drink tried me two dollars and something cents and when I got home, my whopper had mayonnaise on it. It had onions. I asked for a whopper with mustard no onions all the way I dont understand whats going on with that Burger King over there, but they are so slow so stupid and I dont know whats going on over there, but the whole freaking store needs to be just shut down far as I am concerned. I would have left the line after waiting even 15 or 20 minutes, but there were somebody in front of me and somebody in back of me and we were all wondering what the *** is going on because literally it was a 45 to an hour wait in the drive-through and it was like 8 oclock at night and I couldnt even get the order right and I asked her when she gave me my sack.

hey did you make sure its mustard no onion she said oh yes, it wasnt even have a picture of it if you want to look, but I dont understand why they are retarded and dont know what the *** is going on matter fact like I said when I went up there a girl at the window had to shut the window and go ask somebody what the *** come over Im talking about. I said oh my God anyway Im glad my dog didnt have a freaking heat stroke while I was waiting and Im *** pissed that I didnt get my free whopper. I had to actually buy some *** drink for it which Ive never had to do before, but I didnt wanna argue with the *** because not the one in the window. She was too stupid to know what the *** is going on, but the lady told me I had to buy a drink to get a free whopper thats a bunch of *** I even showed my app.

She didnt even wanna look at it.

Everybody there is incompetent. The whole store needs to be shut down thank you very much.

Visited Burger King location at 6:02pm on 7-24-2026. Waited in line at the drive thru for 23 minutes at 33 seconds for our order.

3 other patrons behind us left due to the long wait time. Receive the order but told hold hot and fresh even thou the front end person disappeared for several minutes each time and one patron was inside eating. So not very busy inside. Due to time constraints, was not able to eat the food.

No receipt was given. The person there threw away receipt is and closed the window. Then when were given the bag, didn't realize we have not paid for the food. We paid for a Chicken club sandwich without lettuce and a double whopper with cheese without lettuce and a small fry for $18.67.

Due to time, could not eat until 11:00pm because of a few events. The food was in the fridge. The chicken club was not a chicken club but a jalapeño chicken sandwich with lettuce. We had to throw away the sandwich.

The whopper I am refusing to eat due to feeling uneasy about eating it. The service for the time was horrible and food to eat after a long day was not edible to eat. Not happy with how everything at the Burger king on Concord Pike 202 in Wilmington. Delaware.

The picture included shows what was given but the order on the drive thru screen is different.

Plus the food was cold because my father, who was in the passenger in my car, stated the bag felt cold. I could not tell due to me having to focus and drive due to the delay of service.

To whom it may concern,

I am writing regarding an order I placed at the drive-thru of your restaurant on 6/15/2026 at approximately 12:12 PM located at ****** NE, ***, *** 20176. I ordered a Whopper with cheese, lettuce, tomato, and extra mayonnaise, cut in half. When I received the sandwich, it had a large finger indent in it. I drove back through the drive-thru and requested a replacement. I was asked to pull around to the front of the restaurant due to the drive-thru timer.

Unfortunately, the second sandwich I received was even worse. It appeared to be the same sandwich, but with additional finger indents—three more, to be exact. This is completely unacceptable and extremely unsanitary. I paid full price for the sandwich ($7.19) because I did not want fries, and to receive food that looks like someone deliberately pressed their fingers into it is appalling. I was already late returning to work, so I did not go back a second time. I simply threw the sandwich away.

I am requesting a full refund for this order.

This is not the first time I have experienced issues with this location, but it will certainly be the last. I have attached a photo of the receipt as well as a picture of the sandwich for your review.

Thank you for your prompt attention to this matter.

Regards,