Burger King

My husband went to Burger King, On Campus Dr. Klamath Falls, Oregon 97601

He ordered:

4 sausage, Egg and Cheese Croissan'wichs

1 Small Hashbrown

(our usual)

We always get the 2 for $5.00 deal

he was charged $22.65 ( are you kidding me!)

he asked why its high and was told you have to tell them in advance you want the 2 for 5.

who in their right mind is going to pay that?!?

He then asked to cancle and get the 2 for 5 ( even tho its the same thing)

He was told NO.

This Burger King has had people there that never want to do their job and treat costumers like dirt.

IF this is what BK is doing now, We will not go to ANY BK anywhere, And I will get the word out of how people are getting ripped off!!

I still have my recipe if you would like to see.

I ordered something off the menu for two, which total came up to nine dollars. Somehow I ended up having to pay almost 18 for the food to never come. The whole time after I placed the order, it kept saying, 'We're preparing your order.' Nothing ever changed about the status on it. Not to mention, still, food never came. When I called the store, the guy told me that my food had been picked up, well handed out, but it never arrived. He told me that there was nothing he could do for me, then put the phone down as I listened to him clean up for over an hour. For three hours, to be exact, the same token. I was also emailing Burger King, and they were trying to tell me that they see the order had been picked up or whatnot, so I started using profanity and they closed my ticket.

So, bright and early in the morning, I asked for the store owners number or something of that nature, not the shift lead, which goes by the name of Charlie. He proceeded to tell me that I ordered online, so that's only for pick up, not delivery. I'm not the dumbest person in America, but I do know that if it's not for delivery, it would not let me process my order, let alone pay. Then he proceeded to tell me that he can't find my ticket, so there was nothing he could do about it.

Now, shall I say my thing is, there were too many things said from employee to shift leader or whoever Charlie is, and if it was for pick up, how the heck did they let it go out for delivery? Honestly, I know that if the food was to make it to me, I would have still been broke, but due to the fact I didn't get food, I had to starve. I could not reorder, neither was I able the next day, and still haven't received a delivery nor a refund. I feel it's right to refund me and accommodate me with a free complimentary week for 2, because it's been a week and I still haven't got a response. I forgot to mention that when they closed my ticket on the email chat, they told me how to go back in and open it up again, and I did so and still haven't got a response. A week I've been waiting.

I tried to utilize my app at the restaurant drive-thru with a $3 promo for mini Cinnabon and coffee, and an additional order for 2 for $3 French toast sticks. I informed them I wanted the points and offer, although I wasn't really familiar with using the scan at the restaurant QR code.

Everything seemed to be done okay until I had to pay, and I noticed there was a $2 additional charge. When I got my receipt, I noticed the teller never applied the promo I was requesting at the speaker, and I waited at the window to address it, but he walked off after acknowledging me. So I drove to the second window, where I was met by the same male individual. I addressed the issue, and he simply said, 'Nah, nah, I can't do that.' This was his mistake, and I got denied the correction request and was told, 'I can keep the coffee if you don't want it, but the charges are already in.' So basically, if I didn't take the food, I still wasn't getting any refund.

It was a $2 overcharge, and instead of correcting it or refunding, I was denied both, basically because they made the meal.

When complaining on the app chat, it froze, and when I called, I got hung up on. I would like to request a full refund based on service forcing me to accept their mistake and unwillingness to correct it.

Hello Mr. Curtis I consider myself a whopper expert, seriously.

Having a husband hired in management way back in 1979, to being over 32 Stores when he departed. We loved being a part of BK family.

In your quest to improve the Whopper it's easy, go back to 1979 quality. Unfortunately through the years quality has been somewhat sacrificed for cost savings and speed of service.

I want to be frank, so here goes. Todays bun which is (too much too big), freshness is hit and miss.

BK use to have buns delivered daily. Cracks on top bun are a no no and indicate lack of freshness.The quality of lettuce and tomato are extremely lacking. Lettuce taste like chemical preservatives, tomato is basically tasteless. Lettuce should be the good part of lettuce leaf not the butt end pieces and not wilted.

My favorite way, was to put onion rings on my whopper.

Note: see Whataburger for quality onion rings and go back to cooking fries in beef tallow.

A special request from me...I absolutely loved the original Chicken sandwich that came out in the early 1980's. Bar none, it was the best sandwich other than the whopper and sales were great. If I could take a guess, cost savings have made changes to the quality of the CS, because the breading, crispness, and overall taste are not the same.

Finally I will say management is instrumental in the quality of the food you serve to your customers. Again, over the years serious management was sacrificed for basically shift supervisors with a management title.

Are your management teams actually proud to tell people they work for BK and feel they are on a serious management career journey? Management cost savings over the years has instead, become... very costly. Would love to see the BK's of the past make a comeback.

You would be a major step ahead of your competition who seems to suffer similar missteps. Sincerely

rote:

To anyone that may care!

Today is officially the worst experience I've ever had at a Burger King.

2621 Santa Barbara

Cape Coral, FL

It was approximately 12:15. I entered the drive-through lane with one car in the other lane.

Both of us sat there for a substantial amount of time—me over 10 minutes! I kept asking, 'Is anyone there?' with no acknowledgment!

I then pulled around and went inside, waiting another 7 minutes for the on-duty manager to finish his smoke break. I saw him out back while I was trying to receive some kind of acknowledgment in the drive-through.

Finally, he scrambled to the front and took my order.

No one was watching the front. The drive-through and the dining room only had 1 person besides myself!

The line was more consumed with DoorDash than the actual patrons!

After I was given my order, I mentioned a suggestion that if the order takers can't manage 2 drive-through lanes, maybe it would be beneficial to close one! Or—at least acknowledge the person waiting.

I then walked away because this experience took too long and I needed to return to my own job! The manager shouted out there are other Burger Kings in the area that might make me happier. No accountability!!

There are so many things wrong with this situation—no accountability.

No apologies—and I, the customer, became the problem because I pointed out a lack of attention to the drive-through and the lobby!

Moreover, this absolutely incompetent person will keep his job, he knows this and the clear indication is the way he made me the problem and his outward disrespect he chose to display in the lobby.

Finally, it's evident this location is focused on the delivery business instead of the actual customer spending their valuable lunchtime wasting money at this store!

I would check the drive-through orders and lobby orders at the time I was visiting this location.

Numbers don't lie! The kitchen staff was way too busy to look up and see me standing at the counter waiting again to be acknowledged!

I had to get out of my car to order food and to receive grossly hateful service from Thomas!

Please see my receipt. The lack of customers in the drive-through and lobby are blatant signs of a failing business!

Disappointed and finished.

Misty Stottlemyre

A manager named {{Redacted}} at 600 Ash Boulevard, Middletown, DE 19709. 302-376-**** Store #: 11636 harassed me, the customer, Janae Victoria, at this location.

My email address is victoria.a.janae@***.com. I was in the restroom for just over 10 minutes when I proceeded to grab cash from my vehicle to purchase food from the establishment, as I normally do. The manager, {{Redacted}}, tried to block me from getting in the door several times at the Burger King. She harassed me, asking why I went to the restroom at all.

I normally purchase food and sit in the dining room to eat my food.

I purchase your $7 trio or combo meal, including a Whopper and fries or your mozzarella sticks. The manager, {{Redacted}}, tried to block me again at the counter as I, the customer, Janae Victoria, was trying to purchase food as I normally do.