Burger King
Burger King Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger King has a 1.6 star rating based on 1549 customer reviews. Only 6% of users would likely recommend Burger King to a friend, and consumers are mostly dissatisfied; 83% of ratings are unfavorable.
Key Takeaways for Future Customers
- Expect frequent complaints in Burger King reviews about order accuracy and slow service.
- Contacting customer service or the mobile app for a refund is often difficult.
Negative Feedback / Risk Areas
- Recurring Burger King customer complaints cite rude staff, cold or incorrect food, and denied refunds.
- Many report app failures, lost rewards, and inability to reach human support.
Positive Feedback
Some reviewers note the food itself can be good when prepared properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger King has a 1.6 star rating based on 1549 customer reviews. Only 6% of users would likely recommend Burger King to a friend, and consumers are mostly dissatisfied; 83% of ratings are unfavorable.
Key Takeaways for Future Customers
- Expect frequent complaints in Burger King reviews about order accuracy and slow service.
- Contacting customer service or the mobile app for a refund is often difficult.
Negative Feedback / Risk Areas
- Recurring Burger King customer complaints cite rude staff, cold or incorrect food, and denied refunds.
- Many report app failures, lost rewards, and inability to reach human support.
Positive Feedback
Some reviewers note the food itself can be good when prepared properly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain Creek, North Carolina
Drive Thru issues
Just updating that as of today according to this site BK has not read my complaint and still has not contacted me.. I have tried several times to speak to the corporate office but only get a recording and not voice mail.. Welcome to our customer service this day and age !!!!!
As of today no one with BK management has contacted me.. I have tried calling myself but not ont answers and there is no way to leave a message for anyone to return my call.
It has not went a place.. No one fromBK has phoned me or anything except the fact that here it is Sunday I get and email they were by passing my complaint ..
I have tried several times to call there corporate office and no answer and no voice mail.. How convenient and non professional as well !!!!!.No one answers at the location where incident took place either !!!!
Nothing has happened as of yet
Afer about 30 mins it was now time for me to get my order. I handed the girls the loose correct change and a 20 which was all that I had. She took it then came back to me and said she couldnt accept the 20 because one corner had been repaired with tape. I explained it was all I had..
She then checked with the manager and came back and said she could not take it. and asked if I didn't have any other bills to pay with.. One moe time I said no and was told that she could not accept it. After I got the thing back I looked closely at it and the corner had never been seperated totally but had a small tear in it and a piece of tape was over it.
After about thirty minutes I had to leave empty handed. And very disappointed as well..
I frequent that location a lot because the food seems to be hot and fresh and not greasy. Later today I called there and just asked about a corporate office phone number and the guy said he was by hs self and didnt know a main office number.
So with all being said I guess I will have to find somewhere else for a breakfast crosiant or a Burger at lunch
Sincerely disappointed in BK
Gary Caldwell
Preferred solution: At least a little compensation for my time and inconvenience
User's recommendation: Make sure your paper money has not been torn or defaced in any way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I want my money back
The lady was very rude; she overcharged me, and the burger was still pink. Then she threw my food at me.
- Its reasonable to eat here
- I lost money and they lost a good customer
Preferred solution: Full refund
User's recommendation: Don't go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
I ordered and paid for some food that I never got
It has not developed no shape form or fashon
So, bright and early in the morning, I asked for the store owners number or something of that nature, not the shift lead, which goes by the name of Charlie. He proceeded to tell me that I ordered online, so that's only for pick up, not delivery. I'm not the dumbest person in America, but I do know that if it's not for delivery, it would not let me process my order, let alone pay. Then he proceeded to tell me that he can't find my ticket, so there was nothing he could do about it.
Now, shall I say my thing is, there were too many things said from employee to shift leader or whoever Charlie is, and if it was for pick up, how the heck did they let it go out for delivery? Honestly, I know that if the food was to make it to me, I would have still been broke, but due to the fact I didn't get food, I had to starve. I could not reorder, neither was I able the next day, and still haven't received a delivery nor a refund. I feel it's right to refund me and accommodate me with a free complimentary week for 2, because it's been a week and I still haven't got a response. I forgot to mention that when they closed my ticket on the email chat, they told me how to go back in and open it up again, and I did so and still haven't got a response. A week I've been waiting.
- Good if you go to store
- Bad employees with horrible customer services
- Paying my hard earned money for nothing
Preferred solution: A full refund and a week of complimentary meals for 2 plus perks cause I used them as wall and since I reinstated the ticket that they closed and it’s been a week and I still haven’t got a response
User's recommendation: if you order do not order from bk.com order from DoorDash
Burger King is no longer the same customer-friendly, value-oriented company it once was. It has become this money-guzzling beast that doesn't care about the customer, just the bottom line.
Unfriendly, rude, and idiotic at times. Don't go to Burger King as there are many more competent and friendly places that can serve customers better.
Burger King is now a loser, closing many stores (look it up). Just a matter of time until the "King" gets flushed down the Throne financially, all imo as now a former customer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Missing item
I use the mobile app to place an order when I go to the Burger King. They told me that they couldn't process the order due to the time it came through on their end.
I placed the order before breakfast was over, but they received it after breakfast was over, so there was an issue with the order.
They gave me part of the order but missed my sandwich. I tried to file a complaint on the mobile app, but the mobile app was not user-friendly.
- Good food in the past
- Need to improve mobile app
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied refund , because I wasvovercharge
I tried to utilize my app at the restaurant drive-thru with a $3 promo for mini Cinnabon and coffee, and an additional order for 2 for $3 French toast sticks. I informed them I wanted the points and offer, although I wasn't really familiar with using the scan at the restaurant QR code.
Everything seemed to be done okay until I had to pay, and I noticed there was a $2 additional charge. When I got my receipt, I noticed the teller never applied the promo I was requesting at the speaker, and I waited at the window to address it, but he walked off after acknowledging me. So I drove to the second window, where I was met by the same male individual. I addressed the issue, and he simply said, 'Nah, nah, I can't do that.' This was his mistake, and I got denied the correction request and was told, 'I can keep the coffee if you don't want it, but the charges are already in.' So basically, if I didn't take the food, I still wasn't getting any refund.
It was a $2 overcharge, and instead of correcting it or refunding, I was denied both, basically because they made the meal.
When complaining on the app chat, it froze, and when I called, I got hung up on. I would like to request a full refund based on service forcing me to accept their mistake and unwillingness to correct it.
- Good food choice
- Quality
- Terrible service
- Laziness
- Negligence
Preferred solution: Full refund
User's recommendation: Beware
I doubt they were lazy. With your terrible English I am sure you were the one doing wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corsicana, Texas
Dirty restaurant
Workers are lazy; they dress sloppy, don't clean tables, and seats are all ripped and torn up. I have pictures. Something needs to be done.
- Price
Preferred solution: Clean restaurant, Corsicana burger king needs a up grade,should ware clothes appropriately, and watch there language
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I had a horrible experience on my lunch break today
They never tended to the customers in the store. It was only me for about 10 minutes. I will never return.
Preferred solution: Apology
Dallas, Texas
Discriminated against vegans
Liz at the store in Plano has discriminated against me before in the past. Now today, she would not substitute my Whopper for an Impossible Whopper.
This is a scam because I had to do the survey about the restaurant being good. Then they turn around and treat me unfairly.
I'm disabled and should not be treated any differently than anyone who eats red meat. This is a form of discrimination.
- Burger king does not treat vegans the same
Preferred solution: Full refund
User's recommendation: I will not recommend any vegans to Burger King because you treat us lkke ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefunds
Nothing, no answers, no emails, nothing. I got an email twice.
I ordered food twice: cold, late, stale bread or 5th Street Burger King.
Both times, the same thing. Only place nearby, but no time given for your food!
User's recommendation: Don't order online
Saint Petersburg, Florida
Refund
You guys took my money and never gave me a refund ?, and I would like to have my money back. I've been waiting over 2 weeks; this is ridiculous.
This is why I don't order through the apps anymore, because there should have been a number we could reach out to get our money back. It shouldn't have taken this long.
- Burger king app
- Burger king
Preferred solution: Full refund
Cleveland, Tennessee
Order mixup difficulty to contact human my ph # 806.290.2270
Placed order and not received. Unable to contact a human to discuss! Why do I need to enter 100 characters in order to talk with a human?
- Usually a great place
- Not a great place this time
Preferred solution: Full refund
User's recommendation: Go somewhere else and not BK
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elmendorf, Texas
I ordered food on my debit card. Burger King charged my card and extracted my money out from there app. But I never received what was ordered!! The manger at the IH 37 HWY location helped me cancel it
I still haven't received my refund. I have been patiently waiting for a response.
I put in your Customer Support, Need Help, Contact Us, Submit Feedback in the app. All of this took place on Friday at 8:22 p.m. CST, Oct. 10th, 2025, Elmendorf, TX 78112, U.S.A.
I also didn't receive an order number for that order on the digital receipt in the app. There is supposed to be an order number right underneath the date, just like the third picture.
- It is good whenever it is served hot
- It does not taste good whenever it is served cold
Preferred solution: Full refund
User's recommendation: Do not order anything within there app!
I really doubt it’s the restaurant fault. If you were not crazy about the their food. Just stay home and cook your own food.
Orlando, Florida
App problem when ordering dinner
I received the Burger King offer through email: gqtaxii@***.com and used the link for the offer of a FREE HERSHEYS Sundae Pie with $5+ purchase*
When I got to the window to pick up my order I was missing the Hershey Sundae Pie. The manager didnt honor my request to give me the pie.
I need full refund of $10.94 back to my card.
Preferred solution: Full refund
User's recommendation: Make sure everything is correct on your order, before sending your order in.
Oshkosh, Wisconsin
Store is trash
Your location on Washburn St. in Oshkosh, WI has a homeless guy living there.
He even uses the stores electricity to heat his vehicle he lives in that he parks in the parking lot.
The other day he emptied his trash in the parking lot. This place is disgusting and is more of a homeless shelter than it is a restaurant.
- Cant think of any
- Its dirty
Preferred solution: A burger
User's recommendation: Kick out the bums
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to refund, before receiving any food or drinks. Overcharged, and hung up on
Call ended by Burger King after 2 rings just now. My issue is with the individual not allowing me to use my promo, so I was then overcharged and the 2nd window denied a refund before I had collected food or drink.
I called the store and got hung up on. The individual was an obese white male who, at first, seemed to know what he was doing, but a minute later it was apparent that as I was looking for clarity in utilizing my code and what that entailed, I got no further understanding other than my logical assumption.
- Good meal items
- Neglected
- Employees lack of knowledge of their system
Preferred solution: Full refund
User's recommendation: Beware at location 7940 washington blvd, jessup, md,20794
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo receipt to do survey, only give you what's staples to bag
BK in Lehigh Acres Fl does not give receipts to do their survey so I can get the free Whooper.Give customers receipt, instead of customers having to ask. BK probably does this so they wont have to give free whoppers out. This store is awful.
Preferred solution: I would like the survey offer.
Actually BK is supposed to hand them out. If Rev shows up and they’re not handing out receipts it could get them in trouble.
Bk realize on those. If they don’t have your sandwich right, you are supposed to bring that receipt, and the food.
They are then supposed to remake it. If they forgot something they’re supposed to honor that receipt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's called a liar, didn't get half my food.The other half is ice cold and came get a hold of anybody to complain or to talk to in general
Came after our food was messed up and components cold, almost stale tasting. We went in today, had our receipt and everything.
But was told by the manager that we were liars. Very rude service, still trying to figure out what to do to get my money back and an apology. If you want to belittle, go ahead and go in, they'll do a great job. Didn't even give us all the food that we asked for.
It's getting a hold of customer service.
It's a *** joke. I also wasn't allowed to show a receipt because the manager refused to give back our receipt.
- Onion rings
- Rude belittling staff
Preferred solution: Full refund
User's recommendation: Of you want to be greater like crap
About
, , , ,
Burger King Corporation or just BKС is a large chain of hamburger fast food restaurants. It was founded by Keith J. Kramer and Matthew Burns in 1953. Its headquarters is based in Miami, Florida, United States. In 2010 3G Capital purchased Burger King Corporation and made it a privately held company. The chain offers hamburgers, French fries, milkshakes, soft drinks, and desserts. There are also salads, veggies, sides, hot dogs, and chicken. Featured menu items are WHOPPER Sandwich, TENDERGRILL Chicken Sandwich, Homestyle cheeseburger, Classic Grilled Dog, and Chicken Nuggets. The company offers a number of gift cards. There is a Burger King application for smart phones.
Burger King is ranked 142 out of 663 in Fast Food category
Worldwide, USA
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Do not go to the awful Burger King in Niagara Falls, New York at 1611 Main Street, store number 289. Very incompetent, rude, arrogant, and unprofessional, especially the managers.
When you rightfully complain about the wrong order, which happened to me three times in a row, they get defensive and blame the customer. Instead of apologizing and re-making the order as a professional would do, they tell you not to return because you complain too much. I had already said I am not coming back because they are incompetent, plus now rude, arrogant and sloppy. Poor listeners, too.The managers there, Beverly and I think Jamie, are especially ridiculous.
Avoid this Burger King, which has a 1.4/5.0 rating on Yelp as of this writing, which is a colossal failure with which I now agree. Cold burgers, wrong orders multiple times in a row, even a patron screaming f-bombs whereby police arrived looking for the guy who had left, this BK franchise is such a disaster! Burger King corporate offers surveys for customer feedback. Here is my feedback about this Burger King in Niagara Falls, New York and recommended solutions: get new managers there including getting rid of Beverly (general manager) and the female store manager; hold everyone employed there accountable for providing an excellent customer service experience; go "undercover boss" to witness this incompetence, rudeness and stupidity yourself, and provide better people/service/experiences to your customers whom these bad employees are very poorly de-serving.
These reckless, incompetent employees could be damaging the corporation's business from this location, and I give them F for Failure and also for Fired which I believe should happen. That is my Feed-Forward for the Burger King corporation as a longtime , frequent customer who is now leaving this franchise. If you are a consumer, AVOID this Burger King and check out the Yelp ratings and reviews which show how pathetic this Burger King is, such a total disgrace! Much better fast-food places are nearby with much more competent and nicer employees who value their customers and understand that if you take care of the customers, the customers take care of you.
This Burger King is an embarrassment to the corporation, the fast-food industry, and the city of Niagara Falls, New York. Thanks to Pissed Consumer for providing a platform where consumers can warn each other about an awful business franchise. I hope the Burger King corporate executives read this and take remedial action to rid their franchise of these terrible managers and maybe ownership as needed. Disgusting service and mismanagement!
AVOID. Zero stars, and negative stars if a selection.
Why would you want to return if they keep messing up your order? They have every right to ask you not to return. Seems like you are hoping that every time you say you got a wrong order you are hoping for something free.
What about your own stupidity? You have at least five puncuation errors. Go back to fifth grade.
"Punctuation" errors? Go work at Burger King and mess up the orders too.
I don't need to work there as I passed first-grade English, unlike you.
They have FIVE misplaced commas kiddo.
October 30th, 2024, was a Wednesday. Are you not concerned that they are making someone under the age of 18 work during school hours?
Nice try, but you are NOT ENTITLED TO COMPENSATION. If you cannot afford to eat out then don't.
NICHOLAS, is this what you write in most of your trolling replies on this website? Yea, exactly.
Patterns.
Clearly. TROLLER.
OH GROW UP LITTLE GIRL. Telling someone that they are wrong is NOT TROLLING.
Your parents need to use the whip on you for lying. Also, what happened to the post you made about Daddy forcing you to do the unthinkable to him?
Maybe if they passed the fifth grade, they would be able to afford to eat. They probably have no job since no one will hire someone who has not passed fifth grade.