Purchased a large amount of food from Burger King | 5109 Van Nuys Blvd. Sherman Oaks, CA on 13 January 2019 for my niece's birthday party.
Two adults, one teen + three children: - 4 Chicken Nugget orders (10 each) - Several Honey Mustard sauce sealed tubs - 2 Whopper Combos - 2 Hamburgers (Value Menu) - 2 Tacos The edges of the Whoppers were raw / uncooked (approximately 1 inch deep around most of the border(s) which two of us consumed (spit out the raw bit once we tasted it) but both experienced symptoms: Stomach felt overly full and distended with loose stools, followed by several bouts of diarrhea that lasted throughout the night and well into the following day along with abdominal cramping, dehydration and feeling very unwell. Reported to Burger King Contact Us: (866) 394-2493 on 15 January. Call center agent assured me that the case was categorised as "priority 1" and someone would get back to me shortly. No contact from Burger King.
Phoned again on 22 January, 28 January, 31 January, 1 February and 7 February; each agent reiterating that food poisoning is a priority and someone would contact me (no contact so far). Also phoned the local Burger King where manager, Maura Rendon argued about the uncooked Whopper edges (and subsequent food poisoning) - ridiculous. Reported food poisoning incident to LA County Dept. of Public Health Morbidity Unit.
Anyone who has experienced food poisoning knows it is a big deal.
Uncooked beef is unacceptable and I resent being given the runaround by Burger King HQ and the unsympathetic and dismissive attitude of the Burger King manager. ***
Product or Service Mentioned: Burger King Customer Care.
Reason of review: Bad quality.
Monetary Loss: $29.
Preferred solution: Full refund.
Burger King Cons: Burger king uncooked whopper, Poor customer care, No contact from burger king after food poisoning report, Uncooperative local burger king manager, Raw food made us sick.