Burger King - I ordered and paid for some food that I never got

I ordered something off the menu for two, which total came up to nine dollars. Somehow I ended up having to pay almost 18 for the food to never come. The whole time after I placed the order, it kept saying, 'We're preparing your order.' Nothing ever changed about the status on it. Not to mention, still, food never came. When I called the store, the guy told me that my food had been picked up, well handed out, but it never arrived. He told me that there was nothing he could do for me, then put the phone down as I listened to him clean up for over an hour. For three hours, to be exact, the same token. I was also emailing Burger King, and they were trying to tell me that they see the order had been picked up or whatnot, so I started using profanity and they closed my ticket.

So, bright and early in the morning, I asked for the store owners number or something of that nature, not the shift lead, which goes by the name of Charlie. He proceeded to tell me that I ordered online, so that's only for pick up, not delivery. I'm not the dumbest person in America, but I do know that if it's not for delivery, it would not let me process my order, let alone pay. Then he proceeded to tell me that he can't find my ticket, so there was nothing he could do about it.

Now, shall I say my thing is, there were too many things said from employee to shift leader or whoever Charlie is, and if it was for pick up, how the heck did they let it go out for delivery? Honestly, I know that if the food was to make it to me, I would have still been broke, but due to the fact I didn't get food, I had to starve. I could not reorder, neither was I able the next day, and still haven't received a delivery nor a refund. I feel it's right to refund me and accommodate me with a free complimentary week for 2, because it's been a week and I still haven't got a response. I forgot to mention that when they closed my ticket on the email chat, they told me how to go back in and open it up again, and I did so and still haven't got a response. A week I've been waiting.