State: Florida City: Orlando Product: Burger King Burger Clear all filters (4 of 370 reviews match)
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Burger King - Unbelievable bad customer service in Orlando, Fl.

Terrible customer service. Store needs significant training! Store # F5339 6400 N. Orange Blossom Trail Orlando, Fl 32810 Signing hourly sheets at customer counter; compalining; using foul language in front of customers; customers waiting for orders and 4-5 employees pretty much ignoring them while they carried on. The ONLY person working was the cook. I ordered to eat in but when it FINALLY came I asked for it to go. I couldnt wait to get out of there. I KNOW this is nt the BK way of doing things. They would have been fuming, embarrased and probably would have fired the crew. No leader or manager taking charge. Customers were looking at each other rolling their eyes.
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Review
#605876 Review #605876 is a subjective opinion of poster.
Product
Burger King Burger
Cons
  • Managment
  • Poor cusotmer service
  • Poor problem resolution
Reason of review
Fair pricing
Tags
  • Fast food service

Burger King in Orlando, Florida - The worst ASSt Manager in 45 years

1.8
Details
I visited their store in Central Florida at 2222 South Semeron Blvd on Monday Feb 16 at 2pm. I informed the Asst Manager that I thought the service was poor after being on line for 15 minutes and was the only one on line. The Asst Manager told me " I don't care, Tell someone else, the Manager will be here Torm. When the Manager from another Store called me and asked me to explain what happened I did so, and they offered to give me a free meal. I went to get that free meal and that same Asst Manager was there ,and was more rude and nasty then he was the first time. This Manager was also rude in front of my Wife this time. We also noticed that they had a Known criminal working there.
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Review
#603233 Review #603233 is a subjective opinion of poster.
Product
Burger King Burger
Cons
  • Poor cusotmer service
  • Managment
  • Asst manager
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution

Don't leave the drive-thru till you get your food at Burger King!

I was on my lunch break and needed to run through the drive-thru, but once I payed for my food I was told to pull around to the front because they were waiting on fries. After 15 minutes (of a 30 minute lunch break) I went inside to find my food still at the drive-thru, fries in bag and now cold. When asked why I've been waiting I overheard a girl say she went to the bathroom! Insisted on a refund from a woman who has no idea how to be a manager. Never going here again!
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1 comment
Anonymous
#416497

To explain the manager situation more clearly, rahter then offer me the refund and the food, she responded to one of her employees questioning the situation by saying in the rudest of tones "she doesn't want it now, she wants her money back!" So now I have her arguing with me about the refund, then when more customers come she starts to apologize and shows me a reciept that she did refund the money back to my card. After all that, I had to find another place to get food and got back to work 10 minutes late because of it.

Review
#292123 Review #292123 is a subjective opinion of poster.
Product
Burger King Burger

Burger King in Orlando, Florida - RUDE

I visited Burger King on 305 Sunrise Blvd.,Debary, Fl 32713. This was my first visit and couldn't believe how RUDE and DISRESPECTFUL and employee named Keshia was. I ordered 2 whopper meals off the broiler. I was surprised to see a male employee touching all on his shirt while fixing sandwiches with those same gloves. I asked the manager to have him put on new gloves because he can make someone sick. My food was ready to be bagged and Keshia(female) stated,"I'm not bagging her food because I don't wanna have to go off in here". She refused to bag my order and even said other rude comments. I proceeded to have the manager bag my order. My whoppers never came off the broiler instead, the patties were taken out of a steamer and placed into a microwave and reheated. The onion rings were cold and stale.
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3 comments
Anonymous
#449249

The name Keshia should have told you everything you needed to know.

Anonymous
#368441

Im shocked the ghetto hood sista working at Burger king was not proper treating customers

Anonymous
#368180

Ya cause she was a coon

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Review
#272361 Review #272361 is a subjective opinion of poster.
Product
Burger King Burger

Contact Burger King Customer Service

Website:
www.burgerking.com
Mailing Address:
5505 Blue Lagoon Drive
Miami, Florida 33126
Phone:
(305) 378-3535
All Burger King Contacts

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