Contact Burger King Customer Service
Burger King Phone Numbers and Emails
Toll-Free Number:
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(888) 323-9881BK Crown Card
Customer Service:
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(786) 353-4865App Support
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(305) 378-3889Diversity And Inclusion Efforts
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(828) 464-3583Store
Burger King Emails:
Burger King Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Burger King Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Burger King is (888) 323-9881. 49% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Burger King may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Burger King Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Burger King is (888) 323-9881. 49% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Burger King may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Burger King mainly because of product/ service, employment and staff.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Burger King is bk_guest_care_mgmt@rbi.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Burger King?
Most Popular Number:
| Total calls: 1 454 | Issues resolved: 18 | Last call: Feb 17, 2026 |
Contact Information
Burger King Website:
Burger King Help Center:
Corporate Office Address:
Burger King Customer Service Reviews
No help from Burger King. Could not get an answer from customer service line. It seems they do not care about their customers.
Came after our food was messed up and components cold, almost stale tasting. We went in today, had our receipt and everything.
But was told by the manager that we were liars. Very rude service, still trying to figure out what to do to get my money back and an apology. If you want to belittle, go ahead and go in, they'll do a great job. Didn't even give us all the food that we asked for.
It's getting a hold of customer service.
It's a *** joke. I also wasn't allowed to show a receipt because the manager refused to give back our receipt.
I am writing to formally report an incident that occurred at one of your Burger King locations that left me feeling disrespected and unfairly treated.
While accompanying a paying customer, I attempted to use the restroom. An employee stopped me and stated, You just took that out the garbage, speaking as if she had personally witnessed me take a receipt from the trash.
This assumption was made without any evidence. I calmly explained multiple times that I was with the paying customer, but the employee chose to ignore my explanation and continued to accuse me.
Instead of listening, the employee escalated the situation by calling a manager. When I explained the situation to the manager and showed a valid receipt, I expected the issue to be resolved. However, the manager dismissed my concern by stating that it was not a big deal and insisted that the paying customer come to the front register to confirm, despite already being shown proof.
The situation could have been handled respectfully and quickly if either employee had taken the time to listen.
Being accused and dismissed in this manner was embarrassing and unnecessary.
Customers should not be treated with suspicion or disregard, especially after providing clarification and proof.
I am bringing this to your attention because this experience did not reflect the level of customer service I expect from Burger King. I hope this matter is addressed to prevent similar treatment of other customers in the future.
I was giving the wrong order at drive thru. Took back in to counter.
They took it and handed to customer on drive thru. I had already unwrapped it and touched it. I ask for refund at that point. They shorted me until I brought back in the soda.
Then they gave me the 'have a nice day" with a screw yoi attitude. It's disgusting to know that burger king would give handled food to paying customers.
Not apologize for getting it wrong. Then give me an attitude over it
How Good is Burger King's Customer Service?
Summary of Burger King Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Burger King?
Product/ Service Question:
- “My order and I need to be refunded”
- “Disappointing with behavior and food issue at location”
- “Complaint”
Staff Question:
- “Employee was being a real rude”
- “Was bad service”
- “The 2nd shift manager should be fired”
Employment Question:
- “W-2”
- “I mes my W2”
- “Trying to get my w-2”
Shipping and Delivery Question:
- “Missing item from order”
- “Missing item”
- “Missing items from my order and food with poor quality and health hazards in health hazards”
Request for Information Question:
- “Have questions”
- “Place an order at the store, but the store was closed.And I need a refund”
- “How's talking to the cash year?And then I speak to the manager, you know that ordered a large drink.She tells me after the dispute that you're confused.How do you tell a customer that confused?I am confused.Let me call your corporate orange.Give me m”
Refund Question:
- “Yesterday I went to get my hrandbaby her favorite hash browns for Bk the employee at the drive thru was very nasty and disrespectful I would like my money back or a coupon for my bad interaction with this lady this was in Waldorf Md”
- “Refund”
- “Refund for item”
Payments and Charges Question:
- “Fill out receipt and get a code for a free whopper is completely misleading. You have to buy fries and a drink. At least that's what I was told at Hankook location in Clarksville Tennessee.”
- “I placed an order on the app, was charged, then there was an error with my order but still charged”
- “Over charged”
Account Question:
- “Cannot get reward points”
- “Can't get into my account”
- “Lost reward points”
Website/ Application Question:
- “Trying to put in application”
- “App issues”
- “App”
Cards Question:
- “I have a gift card with $17 balance on it but when I use it to pay for my meal it is declined. This has happened 3 times. I contacted Burger King to see if I could get a replacement card but got nowhere. I am so disappointed in Burger King.”
- “Gift cards problem”
- “I have a gift card that should have a $50 balance but it shows a code 2420 with a -$50 days after I activated it for the 50.”
Return/ Replace Question:
- “Sticker changing”
- “Incorrect order”
- “Order incorrect”
Activation/ Cancellation Question:
- “Cancel order”
- “My order was canceled”
- “Order cancelled”
Other Question:
- “Store is picking up and they made my order wrong”
- “Discriminated against vegans”
- “Completely offended and wronged”
Compare Burger King Customer Service To
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