Burger King
Reviews and Complaints

The woman taking the orders came to the pay window and yelled at me, saying I ordered the number 1 combo, not the number 9 combo that I did order. I repeated the number twice.

She said she had worked there for years and was not hard of hearing. She knows what she heard. She may have been having a bad day, but you don't yell at your customers. I did not get her name; I could not see her name tag.

This was at the store at 440 East Waterloo Road, Akron, Ohio 44319, close to 3 PM today, August 24, 2026. I have worked in the restaurant business for over 45 years myself, and this is not what you are taught. I didn't yell at her; I told her what I ordered. She kept yelling, asking the other employees what they heard.

I was getting a little upset, but decided not to get into it with her. I told her, you know what? *** you, and drove off.

This is my neighbor Burger King, and I usually use this restaurant a couple of times a week, if not more. This will be my last visit there.

Monday, August 10 at 11:30 am, I went into Burger King at #125a, 1030 Denman Street in Vancouver, B.C. I saw a special on TV that Burger King had a snack box for $5.00 (plus tax).

As a senior, I wanted to treat myself. I ordered the snack box, and it came up as the regular price of $6.49 (plus tax). I told the cashier that the snack box was on special for $5.00 (as shown on the menu board). The cashier looked up at the menu board at the special price of $5.00.

He did not know how to correct the price. The manager came and did not know how to correct the price. I was livid. How does someone come to be a manager when they do not even know what is on their menu (the specials)?

The manager would not give me the order for $5.00 (plus tax). I expect Burger King to rectify this situation to my satisfaction.

I happily being hungry went into the Burger King 90 Franklin Mills Blvd., Philadelphia PA 19154 phone number 215-612-****. Placed an order for dine in a loaded whopper no tomato, small drink and onion rings.

Unfortunately they did not have either sauce for the burger, which they tried to give me a cold, whopper, jalapeño whopper, just with jalapeños, no cheese and it was cold. I said are you going to honor your commercial? They did not give me a free whopper, but they remade my whopper this time they did it wrong because they put tomatoes on it. I am allergic to tomatoes and on my order its specifies no tomatoes.

The manager never asked me specifically what did I want on my sandwich when they remade it I asked my money back and informed him that he has bad management skills because he did not try to rectify the situation. He was OK with me taking my money back and walking out the store. It is false advertisement when Burger King has commercials if we get your order wrong we make you remake you a whopper and your next one is on you. They did not honor that and they messed my order up two times and did not have any concern or care to again trying to rectify or satisfy me as the customer.

I was very pissed very upset and the most sad part about it.

They were not busy at all no one was in the store and maybe one or two people was in the drive-through. This is sad how you have these employees working for your establishment obviously they do not care for their job or their disposition.

On August 13th my husband had cataract surgery. After surgery he requested to go to Burger King and get a whopper.

We went in to order and sit down and eat at the Burger King on 2520 Notre Dame Blvd. Chico, Ca. at around 2:00 p.m. Our order was taken fairly quickly however getting it was a different story!

After waiting 15 minutes I went up to the counter to ask how much longer. The woman named Bonnie who was working the drive-up window completely ignored me! Bonnie also had a girl helping her at the drive-up and she never turned around either! After I stood there for another at least 10 minutes my husband came up and raised his voice asking if he could get some service.

By this time he had watched every car get their order and leave! She turned around and told him that they were very busy and she would get to him when she could! Now mind you there were four or five other employees back there working and not one of them offered to help me or my husband! I don't know if this Bonnie is the manager but if she is she is very rude and does not offer good customer service at all!

Not at all a good mentor for the other employees! I went and sat down while my husband continued to stand at the counter. Well come to find out they were waiting on our onion rings while our whoppers were getting cold sitting in a bag! Finally he was handed our order and he came and sat down with me.

After she had cleared the drive-up window Bonnie went back to every employee and whispered something about my husband! You could tell because as she was talking they would look at us and laugh! What kind of employee does that??? When we pay almost $35.00 for 2 Whopper combos large I expect to receive my meal hot not lukewarm!

I saved the order that was on my bag if you would like to see it I can send you a picture of it. While we were eating we watched 2 more people being ignored at the counter!

I would please like someone from corporate to contact me regarding this experience as we love the whopper combo but won't be going back if that Bonnie is working! Thank you, Debra Wintermantel

Just returned from B/K store #13802. I ordered a promo combo (side drink-M) medium whopper meal for $14.99, both with only lettuce, tomato, and mayo.

The first problem came when I questioned why I was being charged a total of $17.27 when the total should have been $15.89. The cashier stated that is what the register said the total was. I explained that $14.99 and 6% tax came to $15.89. I asked to speak to the manager.

He said he was the manager and if I wanted the order it would be $17.27. Rather than cause a scene, I paid him and told him I would be filing a complaint with corp. svc. When I got my receipt, I saw that he charged me $0.65 x 2 for the drinks.

The drinks were included in the promo, so I have no idea why he charged me extra. When we received our order, one of the meals was correct; the other whopper had lettuce, tomato, onion, catsup, and mayo on it.

Since the box it was served in said 'have it your way' ended 08/17/26, I did not bother to complain to the manager; I didn't feel it would do any good. I have had problems at this location in the past and feel that you should really have someone look into the very poor and unprofessional service this location gives.

Hello. First off your customer service phone number does not work.

Second I went through your drive through at ***#*** on *** in ***, ***. My order number was 73. From the start the customer service rep was rude. I asked her how do I get the free breakfast item of the day with a $3.00 order and she told me without a code it is what it is.

Because there was no code that was OK, i decided to pay for it and ordered two French toast five piece combos, the supposedly free breakfast item of the day of a three-piece French toast item and a maple bacon candied croissant sandwich combo. My total was $29.50. Because it took so long to get the food and there was a line of people behind me when she gave me the order in a little bitty bag all crammed together. I didnt want to hold up the line checking the bag.

I asked was everything in there she said yes so I assumed it meant I didnt need to wait for anything else, and I went around to the front of the Burger King restaurant and I checked my bag. I had no sandwich in the bag. I came back around and waited patiently in the drive-through behind 4 other cars because she said to come back to the window. When I got back to the window and I told her I didnt get my sandwich.

She then said I didnt order the sandwich. I stated yes, I did because I upgraded all three combos to the three orange juices, but that I didnt have a receipt as she never gave me the receipt from the start. She then realized she didnt give it to me and she said I didnt order it. I said yes I did order it.

Its on the receipt. She found it through the register and read it off to me, and it clearly included the sandwich as I didnt pay $29 for two French toast five piece combos. When I said theres a sandwich you just read it off she then said I need your bag back to verify and I said Im not giving you the bag back to dig your hand through my food that I have to take home I dont have to lie about a seven dollar sandwich. She then told me there was nothing she could do and she didnt give a *** if I got the sandwich or not.

I told her this is how you talk to your customers. I asked to speak to the manager. She told me she was a manager, and there was nothing that was going to be done if I didnt give her the bag and I said Im still not gonna give you the bag. I had someone who was on the phone with me who heard the conversation and was appalled that someone representing your organization was cussing and using the type of profanity that she was using.

I left. I came back to get her name so I made sure to identify the so-called correct manager, she ignored me told me I could wait and would not give me her name. I can tell you that she had a necklace around her neck with the initial B it looked like around it. I plan to dispute this order through my credit card company, but I want to let you know the type of people you have representing your establishment.

Because I didnt get my sandwich from there I ended up going to McDonalds and the whole customer service experience was a full 180. They were polite, they acknowledged me my name, etc. total different experience. For the most part, I have not had too many issues with this particular restaurant.

The one time I did have an issue the manager that was on duty was very polite presented. Great customer service skills and corrected with no problem. However, this so-called manager that you had who was working the drive-through on March 11 at 8:37 AM definitely was not proper management material and she didnt seem to care at all. My contact information is *** and my name is *** if someone would like to contact me in regards to this.

It is a matter of principle that I will dispute it through my credit card.

I dont have a problem paying for food I received, but I dont need to lie about a seven dollar sandwich. Thank you.