My name is Kevin Nguyen, I was leaving here and Purchased this Burger King Location at 1181 Old Oakland Rd San Jose, CA 95112 less than a month during June 25th to July 7. It's 3 times mistaken about the Product quality, Customer services and Manager problem.
1) Product Quality- Meat very badly over cook and Cold or maybe leftover yesterday. It's tasting horrible..!!! No wonder the business revenue go down stream!!!
2) Customer Services- It's so terrible taking wrong order keep charging regular prices and over prices ignored Customers not listening instead of promotion price $10 for 2 whoppers 2 included 2 small Fried and 2 drinks. Always charged Customers regular prices $16.99+tax!!!
3) Latino Manager- Always hired Mexican employees most employed talking Latino languages inside kitchen very lousy. Some of them spoken no English very well. Maybe illegal immigration to United States hired cheap labor!!!
Product or Service Mentioned: Burger King Whopper Sandwich.
Reason of review: Bad quality.
Monetary Loss: $30.
Preferred solution: Full refund.
Burger King Pros: Taste of food, Taste of food customer services, Quality of chicken, At first with employees on duty very good, Friendliness of team.
Burger King Cons: Incorrect order items, Poor problem resolution, Screwed up order, Poor attitude, Customer service at all, Having food spit in.