Update by user Sep 07, 2019
Manager of another BK gave me another Whopper for free. I had to fill out some paperwork for him to do this.
Original review posted by user Sep 07, 2019
Frequented a Burger King Store No. 3929 this evening and I asked for a $5.
whopper meal. Asked that the Whopper NOT have mayo but please put mustard. So, a regular burger with mustard, not mayo. Well, I got my burger and took several bites before I realized it had mayo, not mustard.
Returned it to the counter, and reminded the crew member that I wanted a sandwich with mustard. She said Oh yeah. Well, returned to my seat and another employee brought my half eaten sandwich back to me with a cup of mustard. I could not believe this.
They would not make me a new Whopper. I walked out pissed off. I went to another Burger King across town on Ribaut Road with my receipt and they made me a new burger. They said I should have saved the half eaten sandwich.
That is gross, the thing was old and soggy to begin with. I will NEVER return to this Burger King. NEVER! It is old and run down and filthy.
No renovation for the last 25 years. It has been there as long as I have lived in Beaufort, SC. The other BK also needs renovation. A facelift.
Sorry BK, McDonalds has you beat at every step. They would have gladly replaced the mistake.
Product or Service Mentioned: Burger King Burger.
Reason of review: Poor customer service.
Monetary Loss: $5.
Preferred solution: Problem was solved by manager (Greg) of another BK. .
Burger King Pros: When they used to have good hamburgers years ago.
Burger King Cons: That they serve you cold whoppers, Price, Service.