Product: Burger King Customer Care Clear all filters (41 of 41 reviews match)
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Gahanna Ohio burger king

1.0
Details
Worst fast food restaurant I've ever been to. Today they said they were out of everything but chicken. No lie a place called Burger King out of burgers. I have always liked burger king but this location is incompetent, and in last 3 visits yet to get order correct. The staff is rude, sloppy, an most of time not doing anything. Every visit here is something different An have never gotten through drive through in less than 20 minutes. This location needs either shut down or completely restarted. It is the worst place I've ever been on repeated occasions. Several people in community feel the same way and I will spread word to longer visit this location.
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Review
#1050988 Review #1050988 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Poor customer service

Burger King - Didn't get item ordered

2.1
Details
Went to the Highland In Burger King and again didn't get all the items I ordered. When contacted they stated they were sorry and would gladly give me the item I paid for if I would again return to the store. No offer was made to offset my time or gas. Burger King is making a portion of their revenue from shorting customers that can't return to the store to get their paid for items.
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Review
#1040878 Review #1040878 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Order processing issue
1.8
Details
poor service to many people working and nothing getting done .took 45 minutes to get food. the problem with that was I was 1st in line.. they need serious management to oversee what is not getting done and how to fix it the store hasn't been there long service like...
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1 comment
Rusty C
#1327648

If you stuck around and waited 45 minutes at burger king for food, you are the problem. Nut up, ask for a refund & go to mac deez.

Review
#1038103 Review #1038103 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Bad quality
1.3
Details
2700 Crittenden Dr, Louisville, KY 40209 is the absolute worst restaurant I have ever been to their staff is short-handed the floors are nasty the service is slow the food is cold the wait time is forever I waited 27 minutes for my food at Washington set off the heater...
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1 comment
Anonymous
#1315226

Yuck. No wonder they're closing stores left and right.

Review
#1033658 Review #1033658 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Poor customer service

Burger King - Customer Care Review

1.0
Details
Burger King in Florida Blvd is ridiculously SAD . I don't usually do reviews but I am too pissed because everytime you come to this Burger King your orders are ALWAYS INCORRECT, the service is unwelcoming and to top it off you ask for a manger and they are just as IGNORANT and UNCONCERNED about any problem you have . I went through drive through twice ordered five burgers the same way (not a complicated order at all ) and they just couldn't get it right or just didn't choose too . My cheese was just thrown on the burger , everything I said don't put on there it was on there . Then they took it back and just put the entire bag in the microwave!!!! WHO DOES THAT !! I just requested my $13.68 back and moved on . Then the manager wanted to give me less back or you joking !!! This Burger King REALLY NEEDS EVALUATING !!! Just Awful
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Review
#1016666 Review #1016666 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Order processing issue
1.0
Details
The rudest woman in the world for name is Carmen and she works at the Framingham Massachusetts King on Waverly Street.She is consistently rude and nasty to every customer that comes through the door and I don't know how they can continue to employ this woman. It takes...
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2 comments
Anonymous
#1337974

Why post. if you are not honest. You are not Burger King..

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Review
#1000890 Review #1000890 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Poor customer service

Fast food breakfast in Burger King

I have had the same experience over and over in a Burger King in South of Market District in San Francisco. They claim the breakfast menu ends at 10:30 am. In actuality, it is ALWAYS earlier that they stop having breakfast items hot and ready to go. One might think on weekends they would keep the menu running until 11:00 am. I will say they are polite when turning a person down for her/his requested food relative to this issue. The customer service is never too bad. Depending who you are that is. I have seen a manager deal harshly with the homeless. The place is a haven for them in the morning hours. Please pardon my mentioning of this situation yet I need 100 words or I can't post The only way to ensure a Burger King breakfast is to arrive at least by 9:15 am.
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2 comments
Meggie
#1274286

I know this will be challenging, but use common sense. If they stop taking breakfast orders at 10:30, they are not going to be making a ton of new food at 10:29, only to throw it away a minute later. The "9:15" comment is just ridiculous.

Rusty C
#1281662
@Meggie

Use common sense? *** no, that would be too difficult. Whining & griping is much easier.

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Review
#994974 Review #994974 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Good quality

Burger King - Customer Care Review

1.1
Details
BURGER. KING. 3088 Hwy 7 east. Richmond. Hill. Ontario. I went through the take out on 3. different occasions Service. Stinks at this location. * they don't give napkins Call every time to complaint to their customer relations dept. but people here are very cold NO. Respect for. Customers. This is my last time shopping at Burger King. WHO needs them. When there are better restaurants like. McDonalds and. Harvey's AND. They give you Napkins. Too. B
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Review
#956212 Review #956212 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Poor customer service

Burger King - Employees are rude and orders are wrong!

2.8
Details
I really like the food at Burger King but I'm about ready to give up! This BK is located in Nicholasville, Ky. I think one of the job requirements is to be as rude as you can! There's one older lady that takes the money that is so sweet and friendly! Other than her, the other employees would die before they say thank you! They act like I'm bothering them! The last 2 whoppers I've gotten have been so cold that the cheese isn't even melted. If I ask for a double whopper, I get a single. If I ask for onion rings instead of fries, I get fries. Once I asked for a milkshake with a combo instead of a coke. OMG the guy acted like he never heard of that! He said 'Do you still want the coke too?" Then a manager cut in and said " We can't do that." You need to do something about this before you lose all your business here. All of my friends and family are just as dissatisfied.
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Review
#956174 Review #956174 is a subjective opinion of poster.
Service
Burger King Customer Care
Cons
  • Poor attitude
  • Both sandwiches were below expectations
Reason of review
Order processing issue
Preferred solution
Hire and train people who understand that the customers are paying their salary!

Burger King - Customer Care Review from Grand Rapids, Michigan

1.0
Details
I see so many customers upset with Burger King. The main issue is ppl want good food and good service in a clean environment. Not great but good. I would be happy if I got my order correct. I worked in the business for 20 years and the customer slways comes first. Apparantly not at burger king. They offer a free sandwich for your conplaints. Haha why would I want a free anything I just want what I order in a timely manner made in a clean environment with a smile. Very simple yet burger king cares less. I for one will never go here again after 30years of eating there. I will go out of my way to stop everyone I know to stop going there as well. I hope everyone who reads this understands only when we stop going will they either shape up or close. Good luck
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Review
#949698 Review #949698 is a subjective opinion of poster.
Service
Burger King Customer Care
Reason of review
Poor customer service