To: Burger King Corporate Office | Headquarters5505 Blue Lagoon Drive Miami, FL 33126305)378-3000
I thought after complaining about service at this Burger king in May. I thought I would not have to do this again, But here we go. I arrived at the drive through about 12:10 am. I asked for real fruit smooth (half mango half strawberry). I have been ordering them like this for Months with no problem. My wife and I order about 6-10 drinks a week at this location. Today the night manager who failed to give me her name told me she could not do this. She informed me that the district manager said they could not mix the flavors. She also said the strawberry cost more than the mango and there would be an extra charge to mix or add a flavor. I don't understand this because I have been paying the same price no matter what flavor I order for months. I'm not asking for extra, I just want them mixed so I can get what I want. After the last response I got from my last complaint I filed in May. I see that your customers are not important to your company. I should have stopped frequenting this establishment then, but I wanted to give Burger king a second chance. I wanted to see if the problems would be corrected and if you took complaints seriously. I guess the new slogan should be; (hold the pickles hold the lettuce complaining customers don't upset us) all we ask is that you let us do it our way) after we get your money. This is the last straw for me, and I will be taking my business to you competitors from now on.
Thanks for the poor service again
This is the only response I received after my last complaint. No one called and from this standard, preprinted unsigned email, you can tell no one cared. Maybe the king wrote this one????
From: "BKGuestRelations@marketforce.com" To: firstname.lastname@example.org Sent: Tuesday, May 29, 2012 10:37 AMSubject: Response from BURGER KINGÂ® Guest Relations
Dear John Alexander,
Thank you for taking the time to contact BURGER KINGÂ® restaurants. As a valued guest, your comments and observations are very important to us.
Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience.
Thank you again for bringing this matter to our attention and rest assured that your comments have been forwarded to the appropriate management team so that they may be aware of your concerns. We value your opinion and look forward to serving you again in the near future.Kind Regards,
BURGER KINGÂ® restaurants Guest Relations
Product or Service Mentioned: Burger King Burger.
Monetary Loss: $3.