Ymelda H
map-marker Brentsville, Virginia

Not getting my My office

My app is not working for the offer codes Not getting them on my app!!! Tried to call Customer Service no answer
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Preferred solution: Help on my offer up not getting the deals

Manuel o Uml
map-marker The Bronx, New York

I still.havent recive my check when i left from burger i still work 2 or 3 day after my first check

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I work 2 or 3 days after my first check n never recieve my second I call they saying my check not there
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Scott B Mbq

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Verified Reviewer
| map-marker Boise, Idaho

You have a management problem at the Boise ID Overland Road store.

On 6-16-22 about 7:30 p.m. I went to inside dining.

There was no one to take my order. A man whom I presume is the manager since he was not wearing a uniform hollered quite loudly for Dominic. He did this very loudly. About the 5th time he hollered he said Dominic do your job.

Still no Dominic came forth. This man then came to the register. I told him I had a coupon and showed it and gave the number. Usually, cashiers take the number and make the order.

This man gave me a look like I was the stupidest person on earth and acted like he didn't recognize a coupon. He said he wanted the coupon. I tore it out of the ad and he took it and ripped it into pieces and threw it in the trash and walked away to work the fry line and fill orders. After waiting for him, I asked if he was going to take my order.

He shook his head and said that I disrespected him and then started to wait on the next customer. Still no Dominic. That's when I became angry. I asked to speak to the manager and he waved me off and indicated he was waiting on the next customer.

I then told him I was going to report to corporate. I have been going to this location for years and have never had such an upsetting experience. I really wouldn't want him fired but he need some re-education in customer relations and employee relations. The employees there seem to be afraid of this person and he seems to snap at them.

I appreciate the fact that there is an employee crisis right now. I do not know this fellows name. He is late 30's, early 40's, slight build, salt and pepper hair. He has an accent which reminds me of Hawaiian.

I am concerned about the way he treats his staff. Me, I'm just another customer who can be replaced.

It will be a long time before I go back to my favorite store location. Regards, Scott Bengoechea.

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Cons:
  • Horrible customer service

Preferred solution: I really don't want any thing from you. I usually wouldn't bother with this type of thing. I usually just accept poor service as a sign of the times, but his was especially egregious. BK is my go to burger store.

User's recommendation: None, I don't want to hurt your business.

Anonymous
map-marker Lake Charles, Louisiana

Dissatisfied with this "restaurant'.

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You probably would have just been better off ordering them as they normally are made and then just pull off the cheese when you get home. Either that or just eat your meal inside of the "restaurant" so that when you discover that you don't have any eggs but have cheese, you can just walk back up to the counter and tell them so that they can remake your order to them.

Be sure to talk real slow and clearly because Boogers King employees are often dense and don't understand simple instructions. Or if you just have to get your order to go, unwrap each sandwich and inspect them before you drive away. Good Luck! ...

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Pros:
  • Flame broiler boogers
Cons:
  • Poor quality of food

Preferred solution: Hope Burger King gets it's act together soon.

User's recommendation: Stay away from this "restaurant'

Anonymous
map-marker Chicago, Illinois

False advertisement

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The corporate advertise special deals, and this location near 6200 N Lincoln Ave Chicago il, they charge their own price on top of that they dont give receipts if you are using drive through
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User's recommendation: Boycott that location

Montreal Rmc

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Verified Reviewer
| map-marker Greenwood, South Carolina

Charged three times on one order

The app charged me 3 times for the same order. Katherine in customer service was exceptional. She handled my issue quickly and efficiently.
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angelia C Yzr

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Verified Reviewer
| map-marker Greensboro, North Carolina

Rude employees

Went to Burger King this morning in Greensboro North Carolina on West market Street and encountered one of the rudest managers or employees that was there. Her name was Jennifer Williams and she was upset because she was the only employee there and she refused to wait on me and I asked her what she having a bad day and she said no and she made me wait on my order for about 10 minutes then she came outside with an attitude and just rudely handed me my stuff and didn't say anything and walked off just because her employees did not show up doesn't mean to take it out on a customer because I had nothing to do with that I would like the situation handle completely because her customer service skills are horrible I didn't deserve it and I would like for her to be dealt with.

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Pros:
  • Great service and food
Cons:
  • Rude manager and staff

Preferred solution: For her rudeness and disrespect I would like some free coupons

User's recommendation: The thing I recommend for future customers is do not go to this particular Burger King ever in life

Janel B Pxo

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Verified Reviewer
| map-marker Seattle, Washington

Pissed

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Waiting in drive thru for 25 min. Then when the delivery truck came the driver told us that they ran out of all their product. Funny thing is that people ahead of me got their order.
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Anonymous
map-marker Port Huron, Michigan

False advertising and they don’t give you receipt at drive through, they said printer broken.

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Location under complaint 6261 N Lincoln Ave Chicago il 60659 I cant provide you with receipt if they dont give it.
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Robert R Mnq

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Verified Reviewer
| map-marker Midland, Texas

Complaint against employee

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I am an over the road professional commercial driver and I frequently make stops to eat at the a Burger King located at TX-349 **** Rankin Hwy. Now due to the fact that I have a big rig I'm not able to go thru drive thru so I must walk up to the drive thru window today I was in line at 10:49 exactly and at the window 10:54pm and was denied service because they wanted to leave early is what I was told by the drive thru employee.

And the manager came to the window and also said that they already cleaned everything and I wouldn't be able to be served. Now does the meaning close at 11pm mean that if you come anytime before that 11pm you are supposed to be recognized as a customer and provided service.. Or does it mean we close at 10:50pm and anything within that 10 minutes is denied service. This was the rudest and most unprofessional food service night crew I've ever come across.

To the point where the manager resembled a regular employee and not management. Very uncourteous and handled the situation as thoe managing is not of any importance to her or representing Burger King either.

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Loss:
$28
Pros:
  • Selection when able to order is great
  • Make your managers set the example
Cons:
  • Not completed order
  • Standards of what bk offers and not practiced by manager
  • Disrespectful employees

Preferred solution: Let the company propose a solution

User's recommendation: Complain because I and a number of customers was denied service before closing

1 comment
Guest

If you did not purchase anything, how is your loss $28?

Shantel I Ozr
map-marker Covington, Kentucky

Disrespectful manager

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Nathan manager was disrespectful!! I was placing an order in drive through and the employee and manager was disrespectful!!
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Palmetto, Georgia

Employee question

They still haven't got my background check it's been a month and I was promised the job and they never gave me the job
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User's recommendation: Bad employees there they can't even get thire hiring right

1 comment
Ossie Hht

With your attitude, you do not work there. Besides they have laws against child labor. They would face a huge fine if they hired an underaged child like yourself.

sylvester I

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Verified Reviewer

Order all wrong and food mostly stale

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Updated by user Jun 10, 2022

as today 6/10/22 there has been NO contact attempted from BK ...... DO THEY CARE ? I would say no !

Updated by user Jun 03, 2022

Never was contacted via BK . Apparently they could care less ?

I have had problems at Burger Kings at several outlets, the record is like ..., 10 different BK’s visited BUT only 1 that was a good one ,serving a good product ! SHAME on me if I ever go to another BK !

Original review May 03, 2022
I went to the BURGER KING ...NILES ,MI. a few days ago . most of the order was wrong ... the food we got was mostly stale ! NEVER will we go to that dump again !
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Loss:
$20
Cons:
  • Because of only drive through being available

Preferred solution: Full refund

User's recommendation: don't go there to get food !

1 comment
Guest

I had hoped this chain had improved , unfortunately they have not ! I have been to BK restaurants in various locations and none are better than the other SO , NO MORE considering buying at Burger King period !

Janel C Dwz
map-marker Lower Paxton, Pennsylvania

Burger King cancelled my order and I didn't receive my money back yet

Burger King cancelled my order and I didn't receive my money back yet
You guys owe me my money back for canceling my order because you dont have milkshakes. Three days ago.. order number 953 - $9.32 April 30 at 9:29pm
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Loss:
$942

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mcdonough, Georgia

Didn't get what I ordered, over charged, ignored coupon code and price. Waited on food, for over 30 minutes until I guess the manager came out to realize his cook had left without him knowing.

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Burger King - Didn't get what I ordered, over charged, ignored coupon code and price. Waited on...

Food sat for over 30 minutes. Over charged, did not include the meal deal.

After waiting on my order, the manager finally came to window and stated he had just realized his cook had disappeared. I requested a refund but was totally ignored. Food finally came out, whoppers gushed with mayo. Tomatoes was soggy from the heat, FF was cold, non-edible, cokes were flat.

The worst service, and food I have ever received from BK #10945 Locust Grove, Ga. order# 91 drive through. transaction ID: 24905-2****-00921-02**** $29.56 for 3 whopper meals. I expect a refund or coupons to reorder my meals.

Horrible. Fri May 20 2022 pm. Beverly Stewart 1132 Larkspur Dr. Locust Grove Ga.

30248 (6**) **9-9839. Store Location: 4860 Bill Gardner Parkway, Locust Grove Ga 30248 Store# 10945 Thank you.

I look forward to your response. Beverly44high@***.net

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