Tisha S Okd

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Verified Buyer
| map-marker Frankfort, Indiana

Mobile order purchase store refuses to give food order

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Burger King - Mobile order purchase store refuses to give food order
Placed mobile order purchase food got to restaurant lobby was closed they refused to give me the food to the drive-through I have to wait 3 to 5 business days for my money to be returned to me I have no food and I am highly dissatisfied. This is very unacceptable. Abbot gave me three choices take out drive-through pick up or delivery I chose takeout go to restaurant doors are locked they refuse to give me food do takeout through drive-through not by any means
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Loss:
$12
Cons:
  • Customer support sucks
  • Snooty manager

Preferred solution: A full refund and accommodations for free food tonight! Compensation for my time and the inconvenience

User's recommendation: I suggest you go somewhere else than Burger King because they obviously don’t appreciate their customers and accommodate them in a very easy way did they give you order ID number on there

Bill R Qqa

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Verified Reviewer
| map-marker Augusta, Maine

No response on my complaint to date

To date I've received no response on my complaint made last week. What is the status. I've followed up twice since my original complaint and have received no response.
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Bill R Qqa

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Verified Reviewer
| map-marker Augusta, Maine

Complaint on 9/15/22

Still waiting for a response to my complaint made on 9/15/22. I keep getting e-mails asking if my complaint has been answered. No, my complaint has not been answered. What is the status ?
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Bill R Qqa

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Verified Reviewer
| map-marker Augusta, Maine

No response received

I have not received a response to my 9/15/22 complaint. This is the second time I've been asked if my complaint was responded to. And its the second time I've responded that it has not.
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Anonymous
map-marker Baton Rouge, Louisiana

Problem at resturant wt manager

Well I had a coupon for the original chicken sandwiches

She heard the coupon number but seemed to go deaf on add bacon, and cheese.

She asked me to repeat and I did 2 more times..

On 3rd I said omg in aggravation of already saying it a total of 3 times

Said it in same tone I ordered what she couldn't hear

She then screams over intercom

OMG I CAN'T HEAR YOU

So I just drive around

There is a truck at the window so I had to wait

When truck left She put her hand out the window as I was pulling up as if to say talk to the hand

Well when I get to window I said

I asked for bacon and cheese

She starts banging on the screen

I asked to speak to manager

She claimed to be the manager

I asked why I was being treated so rude

She snaps back that she couldn't hear me and I yelled

I looked at her as she glared at me and said I wasn't giving my money to help keep her in a job and *** you

She snapped back *** you too Cracker!!!

Imagine if I had said that to her where we would be right now???

I deserved the *** you back even if it was unprofessional but I didn't deserve the racial slur!!!

I wouldn't have even talked to her like that if she hadn't been acting so angry

As if she was the one being inconvenienced to strain their voice

Either radiation from cancer, or the throwing up all the time but I have to really push my voice out

She heard the coupon number

So I also feel it was a game to have someone repeat it 3 times

Then hear omg at same tone

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Linda N Tni
map-marker Kokomo, Indiana

Trouble with the app

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I'm having trouble with the app it's not letting me use it I'm in the parking lot to get the code so that I can add my points and I only have 815 points and it's not very much because I'm unable to use it
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Preferred solution: Help getting my app to work

User's recommendation: Have no problem telling people about the food that I like

Kenyetta M

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Verified Buyer
|

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Verified Reviewer
| map-marker Auburn, Alabama

My first time trying the Big King/ horrible

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Burger King - My first time trying the Big King/ horrible
Burger King - My first time trying the Big King/ horrible - Image 2
I ordered the Big King for the first time and it was dry and over cooked. I understand them being low staffed, but I shouldve gotten what I paid for. I paid 10.90 for trash tasting food. Thats not fair to the consumer.
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Loss:
$11

Preferred solution: Full refund

User's recommendation: Check your order before pulling off

Anonymous
map-marker Stone Mountain, Georgia

Haven't received coupons and there’s only 5 days until our tournament. Waiting for 150 coupons

I was promised 150 free whopper coupons for the Knights of Columbus Council Charity Golf Tournament for October 14th, and after speaking to many Customers Relation personal for 2 months Ive received nothing .The event is in 5 days.
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User's recommendation: I have none

1 comment
Guest

Ask your wonderful Governor. Do you people always elect a Rethug and then beg for Socialism?

I hope you don’t get them. Everyone can afford $10 to eat.

James K Oqq

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Verified Reviewer
| map-marker Surprise, Arizona

SCAM and MISREPRESENTATION

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Burger King - SCAM and MISREPRESENTATION
Free Fries for a year! Sounds trivial I know. But when a company advertises something and the store tells you they have never heard of it before, and not just once but at every store in the neighborhood. There is something wrong. When you complain to the source and they block you from making contact, then that tells me someone has something to HIDE!
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Cons:
  • Misrepresentation
  • Scams

Preferred solution: Deliver product or service ordered

User's recommendation: DONT STAND FOR THEIR LIES AND MISREPRESENTATIONS

Anonymous
map-marker Boca Raton, Florida

No answer to my comment

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I haven't heard anything from Burger King relating to my complaint and it's the second time I have written to them to discuss my issue. Burger King is no longer a fast food company I will visit.
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Jackie W Lib

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Verified Buyer
| map-marker Palmdale, California

Horrible food

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Burger King - Horrible food
... . .. ...!!!@!!!...I ordered onion rings they aren't onion rings horrible haven't been in years and won't go again yuck. ...!!! !!! ... .. ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... . ... ... ... . ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... . ...
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Loss:
$5

Preferred solution: See them relay not real onion rings

User's recommendation: Let people know some food is not real

Biswajit R Ncm

Bug found in website

Dear sir I have got a bug that is if we once log in, in your site then we can login here after with out otp.
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Preferred solution: Nothing

Anonymous
map-marker Ventura, California

Absolute bad service thru the drive you.

The person at the drive through provided terrible service was extremely rude and had a terrible attitude as well. This was at the Burger King in Ventura, Ca.

The address of that place is 5950 Telegraph Rd., Ventura, Ca. 93003.

I had a coupon I mentioned it to her she said "all I need is the coupon number, but she did not ask me what king of croissan'wich did I want she just gave my total. When I got to the window I mentioned that she did not ask me for what kind did I want her response was you get a sausage. I told her I wanted Ham so she turned around and told the cook in Spanish I wanted ham with an attitude I speak Spanish so I did not appreciate the tone she used in saying I wanted ham instead of sausage.

Now the coupon says 2 croissan'wich for $4.99 sandwich meal but it does say in small writing that your choice is sausage & egg, bacon & egg, or ham & egg.

I have always bought this order and the person taking care of me will ask what kind do I want. So for her to give me attitude and say that its the sausage is not right I was going to bring her attention to what the coupon said but she just seem ugly so I didn't want to get into with her. Another she did not give me a receipt so I don't have her name she had blue and pink strips on her hair and spoke with a heavy accent. I will return as a walk in to get her name.

But would appreciate it if you looked in to this matter. I will also call in the complaint I do want her set straight she has not business working there if she is going to be rude to customers.

Thank you

Celia (805) 336-****

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User's recommendation: Make her aware that she is miss informed.

3 comments
Guest

No one cares about a poor person using a fast food coupon.

Guest

This not the BK website. Please note: BK does not respond to reviews. They do not care.

bhumika b Umb

I sir I am bhumika when return order come to me please tell me sir

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Anonymous
map-marker Baton Rouge, Louisiana

Problem at resturant wt manager

I was not only made a fool of but was also called a Cracker...

I'm sure if the shoe was on the other foot it would still be an issue

She heard me say omg in same tone she said she couldn't hear me while ordering bacon and cheese for my sandwiches.

She screamed omg I can't hear you then put her hand up as if to say talk to the hand

I then said I order bacon and cheese

She started banging on her screen

When I asked to speak to a manager she claimed to be the manager

When I asked why I was being treated so rude

She snorted because she couldn't hear me and I was rude for saying oh my God in same tone she claimed she couldn't hear

I then said you know what I'm not going to give my money to keep this business going...

I then said *** You

Because she was pursing her lips in disdain

Then she screamed back *** you too Cracker!!! I can take the f u but I never used a racial slur period!!!

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Anonymous
map-marker New York, New York

Found hair in my sandwich upon 1st bite pulled London strand of hair from my mouth.threw away meal.why hair nets not part of uniform.that was disgusting.

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Hair net should be part of uniform.hair found in my fish sandwich disgusting had to throw it away. Wasted money. Pulled long strand of hair out my mouth upon first bite. Made me regurgitate. This is not acceptable.manditory cleanliness.
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