Burger King
Reviews and Complaints
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Verified Reviewer | Buffalo, New YorkVery dissatisfied with managers response to my complainy
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Verified Reviewer | Manitowoc, WisconsinComplant
- Rude unprofessional
Preferred solution: Apology
User's recommendation: Management at this location sucks
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Verified Reviewer | Warrenton, VirginiaComplant, i need to talk to a human person for this.
- Horrible customer service
Preferred solution: Apology
User's recommendation: Don’t go there and expect good customer service.
Rude very very rude employee
Me n my family went to burger kind here in Frankfort it our food was the awfullest if ever had from burger kind n our life we dont believe in complaining but my daughter was eating her burger and as shes eating her burger she find a hair in it I walked back in to speak with the black guy employee thats standing there and I told him my daughter found a hair and he start calling me a liar basically and Im explaining to him being nice I was not rude or nothing he starts laughing being very very in called for n so so rude towards me and starts continue basically calling me a liar and telling me he not remaking the burger for me and I asked how to get in touch with corporate for the phone number and he tells me no he does not know it and then he says Im not giving it to you I dont understand how ppl like him have a restaurant job as rude as he was to me and I said nothing out of the way or anything I would really appreciate if someone would call me back asap
User's recommendation: Not to go to burger king
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Great Bend Township, PennsylvaniaDelivery complaint
I ordered Burger King delivery through Google. No one said that Door Dash was going to deliver the food.
ETA was for 11:53. At 1pm I was still communicating with the Door Dash driver thru texting as to where I was located. I originally got a message from Door Dash at 12:28 pm saying they were on their way. It took well over an hour for the driver to text me back and forth trying to find my place.
I got a message at 1:03pm saying it was delivered. It was not. I tried to call the driver but the number wouldn't work; the number she was texting me with. I called Burger King and they were very rude.
They said I need to deal with the issue through Door Dash.
They insisted that I used the mobile app to order delivery from them and I did not. I used my mobile phone to order here with Google. Now, no food delivered and I am out $32. I did contact Door Dash and they immediately said it's not their issue that I need to contact Burger King.
I told them that's exactly what Burger King said about Door Dash.
I am fine without the food. I am angry about losing $32.
- I like their food
- Poor delivery standards
Preferred solution: Full refund
User's recommendation: Don't order delivery.
When calling customer service telephone will not allow me to get through phone on there end keeps hanging up
- Food is getting sorry and unprofessional will not be back
Preferred solution: I might talk to a lawyer about racinlsm at Burger King in Gadsden AL 35903
User's recommendation: Will not recommend any of my friends or family do to the racist would not take money for order
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Verified Reviewer | Grand Blanc, MichiganComplaint on management
Weekend staff and manager.
Is always high in whatever and could care less about operating the store or opening on time and when they do open nothing is ever available. Always a 15 to 20 min wait.
I was in this store at st johns mi on February 3rd 2024 at 6am and when they finally opened at 645am they told me there's going to be a 20min wait for my food as they just opened.
And when I asked why they were standing around at the back door smoking there *** pin instead of having things ready for a person who's in a schedule, I wS told if I didn't like they way they run this store to go to McDonald's next door. So this is now were I have to go on weekends. And when I speak with the 19 yr old new manager he's said oh well. That's nothing he can do.
To me and many other people think that they need to retire these people. Either stop going here or make sure there not having to smell the *** being smoked by the door we enter
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Verified Reviewer | Dunkirk, MarylandMy experience at the dunkirk burger king in calvert county maryland.
my wife drives 20min to Burger king in dunkirk to pick up dinner for our family only to be told we do not have any small burgers and they dont have any impossible Burger, that they are out of stock and we would have to order what they have or go somewhere else , this isnt the first time this has happened to my family at this store . they had no whoppers ,available the last time this happened maybe new management is in order .
GAS isn't cheap these days. we had to drive another 40 min into prince fredrick to the other burger king to get dinner. this is getting pretty crazy. I hope you can get this store in order.
I have wasted alot of time and gas going to this Burger king that does not no how to keep track of its stock. maybe should close its doors make room for a more reliable company to move in!!!
- Kids want it
- Too far from my home
Preferred solution: free food to cover gas and time spent for nothing.
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Verified ReviewerThey didn't answer the call, I messaged with their support and they said someone would get back to me in 24-48 hours.
Preferred solution: Full refund
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Verified Reviewer | Charlotte, North CarolinaMy Boss Ray At Burger King Goes Around With Keon An Employee There At MoncksCorner Store
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Verified Reviewer | Athens-Clarke County, GeorgiaUndercooked food
They reached out and asked what happened and I haven’t heard anything since.
- It was a quick go to
- Could not eat it
Preferred solution: Someone to clean up the act in that store and a refund.
User's recommendation: Please check your food before you eat it. Athens hawthorn location
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Verified ReviewerNo humans
Preferred solution: Full refund
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Verified Buyer | Victoria, TexasRude person who refused to make my fries over and burger was wrong
My whopper was made wrong and was cold with my fries , girl in charge name Missy , was yelling at me and being rude yelling at me over the phone that she would make my burger again but not the fries , I dont even know if she gave me her correct name but she said if I didnt like what she was offering than there was nothing that she could do about it , this location is 2103 Houston hwy Victoria Texas 77901 , I went on September 28 2023 at 6:48 pm , somebody needs to do something about this girl, she said Im in charge and Ive been making fries all day and they were hot when you got them , my burger and fries were cold , my 4 piece nuggets were thrown in the bag and no cheese on my burger and had all the veggies that I said to Leave off , this is store #16248 (3**)**8-7057 I want something done about her and she said her Gm would back her up , being real ugly and rude , yelling on phone to me
- Good food in the past
- Rude people in charge
Preferred solution: My entire order redone but not by her
User's recommendation: Don’t go if she is still working there
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Verified Reviewer | Ashburn, VirginiaYall are not serving hamburgets at the bainbridge ga. store
User's recommendation: not to go to this store
Poor assistance with kiosk! None!!
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Why doesn’t he carry glucose tablets on him?