Riad Ngf

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Verified Reviewer
| map-marker Buffalo, New York

Very dissatisfied with managers response to my complainy

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Burger King - Very dissatisfied with managers response to my complainy
I would prefer to talk to customer service!! My order was simple clear and repeated back to me, the order was totally wrong! My husband had to eat immediately! We parked. ( he is Diabetic) order was a Crispy Chicken only! Plain nothing on it, my order was the same plus pickle!! He received a sandwich with everything plus pickle! I was going to to return but we could not wait in line!! My husband took off the pickles gave them to me, and ate the mayo slathered sandwich!! My real complaint is the managers rude reaction to my problem!!
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1 comment
Guest

Why doesn’t he carry glucose tablets on him?

Christopher N Xgd

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Verified Reviewer
| map-marker Manitowoc, Wisconsin

Complant

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Store 27310 manager named derrick claims all customer that used to work there are not customers he texted me after my visit to tell me that also my order was made wrong not one person from the company has reached out to fix it all they do is say I wasn't a customer because I'm a past employee
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Loss:
$26
Cons:
  • Rude unprofessional

Preferred solution: Apology

User's recommendation: Management at this location sucks

Shawn K Cnp

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Verified Reviewer
| map-marker Warrenton, Virginia

Complant, i need to talk to a human person for this.

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They made our food wrong. I called and talked to the manager and he told me it was no problem just let the manager know the next time I come in. I went in with my son and even brought the uneaten meal with us. They gave us the hardest time and criticized me like I did something wrong. They then finally made the burger right but charged me for the fries and drink. I was supposed to get the whole meal for free because I returned the whole thing. Not once did the manager or any employee apologize. They just made us never want to go back and I loved Burger King before this awful experience.
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Loss:
$14
Cons:
  • Horrible customer service

Preferred solution: Apology

User's recommendation: Don’t go there and expect good customer service.

Ariana Fox
map-marker Frankfort, Kentucky

Rude very very rude employee

Me n my family went to burger kind here in Frankfort it our food was the awfullest if ever had from burger kind n our life we dont believe in complaining but my daughter was eating her burger and as shes eating her burger she find a hair in it I walked back in to speak with the black guy employee thats standing there and I told him my daughter found a hair and he start calling me a liar basically and Im explaining to him being nice I was not rude or nothing he starts laughing being very very in called for n so so rude towards me and starts continue basically calling me a liar and telling me he not remaking the burger for me and I asked how to get in touch with corporate for the phone number and he tells me no he does not know it and then he says Im not giving it to you I dont understand how ppl like him have a restaurant job as rude as he was to me and I said nothing out of the way or anything I would really appreciate if someone would call me back asap

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User's recommendation: Not to go to burger king

3 comments
Zachary P Mev

Please do not boycott all Burger Kings because of this one nasty man. You boycott a company because of one measly person you will not be going to any store, restaurant hotel est.

Eventually you will have to deal with a knucklehead employee. 99 percent of people are civil.

Guest

Please don’t post if you don’t know sentence structure, grammar and punctuation.

Zachary P Mev
reply icon Replying to comment of Guest-2504227

What do you not get Kevin? Yeah they do have errors, but since you do not seem to understand what they are saying I will tell you.

This guy basically went to Burger King. He ordered food for his family. HIs daughter found a hair in her food. He was polite and asked them to exchange the burger.

They called him a liar and refused. You would think that a big chain like Burger King would just exchange the burger after he provided the proof.

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Lisa D Jas

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Verified Buyer
|

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Verified Reviewer
| map-marker Great Bend Township, Pennsylvania

Delivery complaint

Burger King - Delivery complaint
Burger King - Delivery complaint - Image 2
Burger King - Delivery complaint - Image 3
Burger King - Delivery complaint - Image 4

I ordered Burger King delivery through Google. No one said that Door Dash was going to deliver the food.

ETA was for 11:53. At 1pm I was still communicating with the Door Dash driver thru texting as to where I was located. I originally got a message from Door Dash at 12:28 pm saying they were on their way. It took well over an hour for the driver to text me back and forth trying to find my place.

I got a message at 1:03pm saying it was delivered. It was not. I tried to call the driver but the number wouldn't work; the number she was texting me with. I called Burger King and they were very rude.

They said I need to deal with the issue through Door Dash.

They insisted that I used the mobile app to order delivery from them and I did not. I used my mobile phone to order here with Google. Now, no food delivered and I am out $32. I did contact Door Dash and they immediately said it's not their issue that I need to contact Burger King.

I told them that's exactly what Burger King said about Door Dash.

I am fine without the food. I am angry about losing $32.

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Loss:
$32
Pros:
  • I like their food
Cons:
  • Poor delivery standards

Preferred solution: Full refund

User's recommendation: Don't order delivery.

1 comment
Guest

I’ve got a special delivery for you, now bend over

Lydia G Opz

When calling customer service telephone will not allow me to get through phone on there end keeps hanging up

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Burger King in Gadsden AL refused my order would not take money for order the lady at window kept messing up my order so they got upset stated we had to go back through the line sound racist to me will not come back
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Cons:
  • Food is getting sorry and unprofessional will not be back

Preferred solution: I might talk to a lawyer about racinlsm at Burger King in Gadsden AL 35903

User's recommendation: Will not recommend any of my friends or family do to the racist would not take money for order

Devaughn Tiv

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Verified Reviewer
| map-marker Grand Blanc, Michigan

Complaint on management

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Weekend staff and manager.

Is always high in whatever and could care less about operating the store or opening on time and when they do open nothing is ever available. Always a 15 to 20 min wait.

I was in this store at st johns mi on February 3rd 2024 at 6am and when they finally opened at 645am they told me there's going to be a 20min wait for my food as they just opened.

And when I asked why they were standing around at the back door smoking there *** pin instead of having things ready for a person who's in a schedule, I wS told if I didn't like they way they run this store to go to McDonald's next door. So this is now were I have to go on weekends. And when I speak with the 19 yr old new manager he's said oh well. That's nothing he can do.

To me and many other people think that they need to retire these people. Either stop going here or make sure there not having to smell the *** being smoked by the door we enter

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ROBERT L Vlw

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Verified Reviewer
| map-marker Dunkirk, Maryland

My experience at the dunkirk burger king in calvert county maryland.

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my wife drives 20min to Burger king in dunkirk to pick up dinner for our family only to be told we do not have any small burgers and they dont have any impossible Burger, that they are out of stock and we would have to order what they have or go somewhere else , this isnt the first time this has happened to my family at this store . they had no whoppers ,available the last time this happened maybe new management is in order .

GAS isn't cheap these days. we had to drive another 40 min into prince fredrick to the other burger king to get dinner. this is getting pretty crazy. I hope you can get this store in order.

I have wasted alot of time and gas going to this Burger king that does not no how to keep track of its stock. maybe should close its doors make room for a more reliable company to move in!!!

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Pros:
  • Kids want it
Cons:
  • Too far from my home

Preferred solution: free food to cover gas and time spent for nothing.

3 comments
Guest

If you need to beg for free food maybe you should rethink driving twenty minutes then forty minutes for fast food.

Carle Vux

They are not going to close the store because they are still making money. The logical thing to do would be to call ahead since this happens often.

Guest
reply icon Replying to comment of Carle Vux

What *** to spend time driving for Burger King.

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Kathy Z Sup

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Verified Reviewer

They didn't answer the call, I messaged with their support and they said someone would get back to me in 24-48 hours.

Burger King - They didn't answer the call, I messaged with their support and they said someone...
Burger King - They didn't answer the call, I messaged with their support and they said... - Image 2
We were very dissatisfied with our breakfast, it was so horrible we couldn't even eat it we had the 2 croissant meal and the potato rounds were so greasy,that the.grease was actually dripping off the bottom of the bag and the sandwiches tasted lik oI
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Loss:
$7

Preferred solution: Full refund

George J Lcj

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Verified Reviewer
| map-marker Charlotte, North Carolina

My Boss Ray At Burger King Goes Around With Keon An Employee There At MoncksCorner Store

She Fried Me George Jones So Her Boyfriend At The Job Can Get The Position I Wanted Keon Is Who She's Going With, In Love Together So If Money Is Missing They are The Ones ,And She Fried Me With out A Warning ok I Thought Bosses Is Not Supposed To Date Employee Well They Are! Thank you Mangment I All Ready Done Mangment At Charleston Place So I Already Done It And Don't Need it But The Way Was Wrong I Should Have Had A Warning not Loose A Whole Week Pay
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Kalithia H

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Verified Reviewer
| map-marker Athens-Clarke County, Georgia

Undercooked food

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Burger King - Undercooked food
Updated by user Nov 03, 2023

They reached out and asked what happened and I haven’t heard anything since.

Original review Oct 27, 2023
We received all of our food smushed in one medium bag. Once I removed the food to separate it I noticed the fries and onion rings were doughy. And when I looked at one of the chicken sandwiches it didnt look done as well. I left I get my kids from school and called the Jefferson location to get in touch with the right ppl. I explained to them I still had everything untouched and offered to bring it to them for proof since I made it back home. It was just money wasted and not safe to eat.
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Loss:
$12
Pros:
  • It was a quick go to
Cons:
  • Could not eat it

Preferred solution: Someone to clean up the act in that store and a refund.

User's recommendation: Please check your food before you eat it. Athens hawthorn location

Markisa D

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Verified Reviewer

No humans

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Cannot even call and talk to a human besides these auto robot talking, am passed pissed off where is
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Loss:
$45

Preferred solution: Full refund

Melissa F Lox

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Victoria, Texas

Rude person who refused to make my fries over and burger was wrong

Burger King - Rude person who refused to make my fries over and burger was wrong
Burger King - Rude person who refused to make my fries over and burger was wrong - Image 2

My whopper was made wrong and was cold with my fries , girl in charge name Missy , was yelling at me and being rude yelling at me over the phone that she would make my burger again but not the fries , I dont even know if she gave me her correct name but she said if I didnt like what she was offering than there was nothing that she could do about it , this location is 2103 Houston hwy Victoria Texas 77901 , I went on September 28 2023 at 6:48 pm , somebody needs to do something about this girl, she said Im in charge and Ive been making fries all day and they were hot when you got them , my burger and fries were cold , my 4 piece nuggets were thrown in the bag and no cheese on my burger and had all the veggies that I said to Leave off , this is store #16248 (3**)**8-7057 I want something done about her and she said her Gm would back her up , being real ugly and rude , yelling on phone to me

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Pros:
  • Good food in the past
Cons:
  • Rude people in charge

Preferred solution: My entire order redone but not by her

User's recommendation: Don’t go if she is still working there

6 comments
Anaiya Ewy

So because you were told NO you are claiming that you were treated rudely. NO is NOT the SAME as RUDE child.

I like how your English is a a first grade level and yet you call a GROWN WOMAN a girl.

I like how you are the one acting like a child, and yet you call a GROWN woman a girl. If you want your entire order redone RETURN THE FOOD.

Guest
reply icon Replying to comment of Anaiya Ewy

Your fake Accounts are being monitored

Marcelline Syr
reply icon Replying to comment of Guest-2436183

Fake, these are people with feedback kiddo.

Guest
reply icon Replying to comment of Anaiya Ewy

You know nothing about what you are saying! Get a life girl, woman ,or whatever you are

Anonymous
reply icon Replying to comment of Guest-2436224

They do not have fake accounts and this person is mistaking NO for RUDE. GROW UP CHILD.

Marcelline Syr
reply icon Replying to comment of Guest-2436224

They are MALE, and they know what they are talking about. They are telling of this thief for trying to get a free meal

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Sharyl Mwz

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Verified Reviewer
| map-marker Ashburn, Virginia

Yall are not serving hamburgets at the bainbridge ga. store

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I went to drive thru and they that they can't do no hamburgers and only can do fried food only and this happens all the time and you need a number that someone can make complaints you make hard to even report bad service and this is bad in alot of areas but no one does anything about it
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User's recommendation: not to go to this store

Anonymous
map-marker Painesville, Ohio

Poor assistance with kiosk! None!!

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Poor service at Burger King No response !So obviously they do not care!! No wonder they are all closing! I'm done with them. Will find another place for a quick burger!!
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