I visited the
Burger King on Shady Grove Road in Gaithersburg, Md. Placed my order and submitted two separate coupons which the
cashier quickly informed me that I could not combine two coupons togetther. I indicated that I understood and would purchase a second meal in order to be able to use both coupons while I was there. The cashier mistakenly forgot to add the free item from the coupon on the receipt. No problem, I mentioned it to the person who handed me the meal which he quickly identified himself as the manager. I requested that he step over and consult with the employee who helped me. He got indignant and indicated that he was the manager and I got exactly what was on my order. I informed him the cashier forgot to add the free ice cream, he got very upset and started raising his voice and informed me again that he was the manager and that his employee gave me the correct order. The cashier who waited on me saw us in discussion and stepped over to assist. The cashier did indicate that he had forgotten to add the free ice cream from the second coupon. The manager looks at me and stated with a very
arrogant attitude "do you see free ice cream listed on the receipt" ? I had had enough of his arrogant attitude and his nasty tone so I told him you will not speak to me that way". I was not nasty nor arressive when I addressed you and you will not speak to me that way/. He once again indicated that he was the manager!. I also informed him that I was also a manager which at this point is completely irrelevant'. He was not backing down and neither was I, I watched him several weeks ago speaking to an employee that bothered me then!. I was not gooing to be treated that way|. During our exchange of words I noticed the line getting backed up and people looking at both of us so I decided to instruct him to cancel the order and refund my money, which he indiucated that he was not going to return the two coupons that I walked into the store with'. I figured that I was not going to be returning so I did not challenge him on the return of the two coupons;. I apologized to the
cashier because it was not his fault, the commotion was caused by the managers poor attitude and his relucntance to determine if the cashier simply overlooked an item prior to finalizing my order, instead of treating me like I was dishonest. 129a28f
1. Written by Anaway on February 23, 2012 from providence, rhode island, US
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